St Vincent's Medical Center

I wish I could give them zeros stars! Workers from the billing department are the dumbest people I've ever spoken too. I even spoke to the supervisor (Yolanda) and she was clueless. They screwed up my insurance Twice! Never fixed it! Sent a bill to the credit agency. Spoke to the people from the credit agency, they told me proof of insurance was NEVER sent. Frustrated as hell. Will never be back! And they better fix what they neglected to do the first time!

This was an absolutely wonderful ER experience! I went to an urgent care center twice and got blown off before I tried this facility. They saw me immediately and diagnosed me quickly and had me on my way in less than an hour! The entire staff was friendly and helpful! The nurse was upfront about the pain that I was going to have from a shot which I appreciated, her name was Megan. I will be coming here from now on for any issues myself or my family may have!

Have had 2 babies in their birth place and had an amazing experience both times!

Went in for my sons head issues that were related to numbness in hands and intense pain. We sat in waiting room for 3.5 hours! When I asked why we were being passed up by multiple people-I mean multiple people! They told me that there is quick service problems and more important situations? Not sure what kind of excuse that was but I feel it was not right. My son sat there in pain and watched the entire waiting room empty while he waited to be seen. Then after getting sent back to a fairly empty ER we were taken care of by a good nurse and horrible rude doctor who was more concerned with speaking down to people and running out the door. He gave half answers and no real direction on what could be wrong. No blood work completed, quick scan and no real explanation of issues. I guess that is why they call it a practice. It seems doctors are guessing more then caring about their patients at this hospital. Horrible service.

My husband ended his life's journey in the ICU at St Vincent's Clay 1 week ago today. I know that everything possible was done - every medical person we came in contact with was kind, knowledgeable and on task. I am so pleased that St Vincent's came to Clay county. My 2 daughters and grandchildren were with me at Gary's bedside as he passed away....My family was afforded many courtesies during this difficult time. Thank you