Strong Memorial Hospital

Address

601 ELMWOOD AVE, ROCHESTER, NY 14642 USA

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Phone

(585) 275-2100
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601 ELMWOOD AVE, ROCHESTER, NY 14642 USA

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Consumer feedback about Strong Memorial Hospital

k b
k b

5 out of 5 stars

posted 4 weeks ago

They are super kind staff and really supportive though the whole surgical process. Especially having to do it in pediatric years. And the children’s hospital staff are super nice and reassuring. All around great people.

Miranda Nix
Miranda Nix

1 out of 5 stars

posted 2 weeks ago

Erica, an employee from the ER, is an absolute disgrace to Strong’s reputation. I came into the ER, with glass in my eye, I had it in my eye for an hour before I arrived. She did not show the slightest bit of compassion or concern. She spoke to me assertively, as if I was being defiant. When I initially approached her, she seemed taken back at the fact I didn’t know where to sit or who to speak to. She gave me an absolutely inappropriate and ridiculous look when I inquired about an eye wash station and mid conversation she picked up the phone and began talking and laughing about nothing that had to do with work.

The most disgusting part of this experience was watching her treat other ptients kindly after our interaction.

I called and left a message with the supervisor, have not received a response.

BJ Flann
BJ Flann

2 out of 5 stars

posted 3 months ago

The ER is the worst if you come in other than using an ambulance. I had smashed my head on a steel object & couldn't walk straight. A friend took me & we were there for at least 6-7hrs. It took forever to be seen & then forever to have an MRI! After the MRI the guy that was wheeling me back to the waiting room of the ER said they will have your result in a matter of minutes. Well after many hours I was wheeled to the desk to ask the nurse how much longer? They said soon! Soon means more hours! Then finally heard the results which was a concussion with no bleeding. We left, but all the time we were there no one cleaned anything! It was gross & filthy! They need to get a better staff & clean up their act!

eric maloney
eric maloney

5 out of 5 stars

posted 2 weeks ago

I like people complaining about the emergency department. If you sat in the waiting room for six hours, you probably didn't have an emergency. Within about 6 months, I had two trips to the ER, both arrivals by personal vehicle. The first was a surprise allergic reaction following chemotherapy. I obviously got to jump the 30 people in the waiting room and was treated immediately. The second was when I was having severe chest pain. Honestly, I thought maybe it was bronchitis and would've just gone to urgent care, but it was 10 at night and to my knowledge all urgent cares we're closed. Moving on, I was immediately taken in the back, once again jumping the extra full waiting room. When it was determined I wasn't having a heart attack (which again, I didn't think I was having in the first place, but you mention chest pain and you're a priority), I was moved to the waiting room for a few hours until a space was available for radiology to have their shot at me. Ended up not being bronchitis, but pericarditis. Long story short, I was in the ICU for 5 days. So if you're wondering why you're waiting to be seen for 8 hours because you have a sore elbow, it'd be because people have actual emergencies in the emergency dept. Novel concept, I know....

Amelia Dugan
Amelia Dugan

1 out of 5 stars

posted 2 months ago

I wish I could give them 0 stars. I was hit by a tractor trailer and I didn’t see a doctor for over 4 hours!!! The waiting room floor was covered in blood there was multiple people vomiting. That HAS to violate some sort of health code. It was disgusting. They need a better system and they need to prioritize patients with more serious issues. The receptionists were rude as could be. You ask how much longer they give you no straight answer. They’ll say your next and 10 other people go in before you. I will NEVER go here again. I’ll stick with Highland or RGH. Strong, get your priorities straight! Victim of a tractor trailer accident should come before people with a cough.