Sycamore Shoals Hospital
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feedback about Sycamore Shoals Hospital
The staff have all been very kind and wonderful to me. I appreciate being treated so great. Would definitely recommend this hospital
Bf spent several days in ICU here. The staff are awesome. They are very attentive not only to the patient but also make sure the family is taken care of. Very good at explaining things. Docs are wonderful as well. Very polite and courteous people. And a big shout out to Mack and Jeremy, RN's in the ICU. These guys are wonderful at what they do.
Thank You So Much for being so thorough and taking such good care of me... Your kindness and caring was so appreciated!!!!
I am giving it a 3, b/c they can do more than an urgent care, but still have to send you to JC for major occurances. My biggest disappointment is to find out that although I have to pay a copay at the ER, and pay separately for labs, since the Merger, I found out that the Dr's do not work for Ballad Health, so you will have a separate bill from them also. Thank you to our state reps who were supposed to protect us from this, but they must have felt that their pocket linings would give us better access to health care. A mediocre donation to a politician will change any law you want. Ballad Health, you are disgusting.
During each visit at Sycamore Shoals Hospital, I always say that I am never bringing my family back to this hospital. After our visit today, that is without a doubt. From now on, I will be driving the extra miles to JCMC or BRMC. I’ve worked in the medical field for five years now, ranging from hospital registration up to my current position at a speciality office. Speaking as a medical professional as well as a patients wife, the care you receive here is absolutely embarrassing.
At check in, my husband was ‘greeted’ by a patient access representative. My husband told her his symptoms and got his armband. Before he could even walk away to sit down, she broadcasted “New patient” followed by one of his symptoms over Vocera. My husband and I looked at each other and I stated I couldn’t believe that just actually happened. Keep in mind, I use to do her job at JCMC ER. We did NOT do this. And even if that was our protocol, I would have never announced that and embarrass one of my patients the way she did my husband. So to the rep at check in, A simple ‘Abdominal pain’ would have worked. Zero respect or empathy right off the bat.
Next, we are taken to his room. Very unclean and garbage everywhere. Before I could sit down in the visitor’s chair, I had to get a bleach wipe and clean it off myself. Coffee spills, melted popsicles, and random IV tubings scattered the floor. Blood stains on the counter from the previous patient. Two words we’re feeling at this point: Totally Disgusted.
The nurse that he started off with then starts going over previous medical history and asked him what something specific listed in his chart was. My husband told her multiple times he didn’t know what the abbreviation meant. After being criticized for not knowing, my husband then had to say “If you don’t know what that means how am I suppose to know?” I mean, he has a point. 🤷🏻♀️
A new nurse took over for her at that point. Blood was drawn, iv was started and we were then told he needed to change into a gown for an X-ray. After radiology left his room, I called for the nurse to come unhook his iv so that I could help put his shirt back on. (It was very cold in his room) The nurse instead brings my husband a blanket and tried to talk us out of switching to his shirt. As any other unhappy wife would do, I made it very clear my husband was indeed going to change so he could feel more comfortable. It was not medically necessary he stay in a gown at this point and this was his ONLY request his entire ER visit.
The doctor, physicians assistant, and or nurse practitioner was great. I would list his name and job title however, he never once introduced himself to either of us.
Overall, you get better care at a hospital in a third world country then you do at this one. That’s coming from my husband who is an ex sailor and has been taken care of at a hospital in the Philippines.
Very disappointed and extremely eager to get our survey in the mail.