Reviews should be able to post zero stars..........
I am fortunate to have had a litany of positive factors and facts that enabled me to ensure that my child did not die as a result of Temple University Pulmonary Department negligence.
First, foremost, and always, my child has me.
“I” was threatened by the office manager that my child’s care would be asked to be taken elsewhere. That “she and others discussed it.” Because pulmonary is indicative of something minor and warrants no immediate attention. Because talking about a patients mother is deemed professional practice. Because having attended ZERO years of medical school she can educate me on my child’s lung functions. Or any for that matter unregurgitated!
Dr. Gerard J. Criner should be aware of exactly how patients and their families are treated by non medical staff members. How their health is negatively impacted. People who are the first face of the department and supposedly in a position to assist. Not depress and add further strife to ones already ailing body/mind.
For a medical facility of this financial magnitude, political magnitude, societal magnitude, the scheduling is the most backwards, nonsensical, system implemented since dial up. The fact that an untrained medical professional is to assess individual situations “over the phone” to determine when one can be seen is ludicrous.That or representatives require retraining.
Laughable, I think not! I called every other day in December as suggested. Getting no where there. I called every day in January even pleading to be put on a list if someone can not make their appointment.
Once in the office the experience offers no further delight. That is unless it is in watching three females sit at a desk chatting the day away about Nothing job related instead of exhibiting common decency to come over and announce that your wait will be a bit longer than expected as a result of.........
Nothing, Nothing, we waited 90min, classes were missed, work was missed.
NO ONE WHO WAS SUPPOSE TO APOLOGIZE DID SO.
This is not about Patient Experience, so do not think you can hand me that load. Notating something and addressing something are two different coins.
