Texas Health Presbyterian Hospital Allen
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I had my ACL reconstruction surgery this morning and I would say that I had a pleasant experience. I have a really great surgeon Dr. Andrew Parker and all the nurses made me feel comfortable and were great!
I think the rating for this hospital is all over the board because some departments are providing better service than others. They are fortunate to have Dr. Andrew Parker to be a surgeon there!
The best labor and delivery experience we've had. Nurses were highly attentive and helpful. We're delivered at 3 different hospitals and this was definitely the best. Highly recommend it.
Worst ER experience of my life. This happened years ago and we haven't been back (and will never go back.) My husband went from complaining of a severe migraine to slurring his speech and becoming incoherent within minutes. I thought he'd had a stroke so I rushed him to the ER at Presbyterian Allen. We were out running errands at the time and had our 2 year old and 4 month old in tow. As soon as we got there we went to triage where they sat a patient who was suffering from migraine symptoms/sensitivity to light and sound in a chair under the flashing and blaring fire alarm they were testing. Once we got to a room the doctor made a comment about how ERs are filled with germs and I shouldn't have brought my children. Thanks Dr. Obvious. I guess I should have left them in the car or spent time trying to find a sitter instead of bringing my husband straight to the ER when he was showing symptoms of a stroke? Then the doctor said he refused to give him any pain meds because he "sees this all the time, people coming to the ER just to abuse prescription drugs." (Nevermind that my husband is also a medical professional with access to prescription drugs on a daily basis without help from this guy.) I asked for another doctor and was told he was the only one. I asked to take my husband to another ER where his neurologist had privileges and was told that if I took him without that doctor discharging him they'd say I took him against medical advice and insurance wouldn't cover this visit (which I later found out was a lie.) I called my husband's neurologist (he sees for migraines) and told her the doctor was refusing to give him meds and asked for advice. She personally called and spoke to the ER doctor and told him he's not a drug abuser and needs the meds to treat the migraines she sees him for and called me back to tell me about their conversation. When I spoke to the ER doctor he lied again and about their conversation because he didn't know she called me back after they spoke. He still refused to give my husband any meds. By now I found a sitter for my children and told the nurses I was going to run them home to meet the sitter and I would be right back and to please call my cell immediately if anything changed. I got back and they had preformed a spinal lumbar without his consent or mine. He was completely incoherent and we hadn't signed any papers at this point. Long story short, my husband had meningitis and his brain was swelling which explains the slurred speech and stroke like symptoms. After about 8 hours of me begging for the doctor to give him pain meds and his neurologist calling to request the same the doctor finally did. Can we say power trip and lack of any compassion whatsoever? My husband was admitted to the hospital at Presbyterian Allen and stayed there until he recovered. I am still floored by the way he was treated and shocked that Presbyterian Allen would employ a doctor with such a lack of honesty, integrity, and compassion.
Our first born son was in the Nicu for 10 days. The nurses and pediatricians are super friendly, really informative and experts in their field. I knew my son was in good hands.
I had my first ER experience here, and it went very smoothly. all of the paramedics, doctors, and nurses were very caring and kind to me. Despite of how much pain and how much fear i was in, they were all able to reassure me, and calm me down. Best part, I was able to be released in about 3 hours! Very quick, efficient, and overall lovely care!