Texas Health Presbyterian Hospital Allen

A couple of years ago my husband couldn't breathe and we went to the emergency room and they took him right away. They admitted him and assigned a great pulmonologist to his case. They found he had an infection in his lungs and treated it. He was in a beautiful clean room and had great nurse's and staff. Music he enjoyed when the artist came to play for him. We are thankful that they took such good care of him during his 9 days. Since we didn't live here I had forgotten to write a review. We are considering to move here and feel good with the Hospital Texas Health Presbyterian, taking care of us. Our daughter had our grandson delivery at another location and it was perfect!

I would just like to say, "Thank God to finally finding a hospital that actually have passion for their job and treat their patients using empathy!" I went to Baylor in Murphy with the same symptoms and was sent home within 10 minutes because the doctor was too tired to be concerned with my issues. After visiting Texas Health Presbyterian hospital in Allen, I am glad to say that I have a diagnosis. Thank you all for taking the time to find out to care for me and treat my pain.

The Emergency services at this hospital are a bit of a mixed bag. We went to the ER for a visit that couldn't wait for our primary care and specialist referrals, and we were concerned that Urgent care wouldn't be adequate. After spending about 2 hours at the ER, we were given a diagnosis that it wasn't anything to be alarmed about, and to contact our primary care, and we were relieved.

Because this hospital is in network with CIGNA, we have a $250 co-pay, and then insurance covers the rest. Around a month after the visit, the $7300 bill for this visit was covered by insurance, all but the $250 we already paid, no problem.

3 months after the bill was paid, we began receiving bills from the physicians billing group, for an additional $1100, even though we have a flat co-pay with insurance for ER visits.

Well it turns out that the physician that saw us during this in-network ER visit, is not an in-network physician. And when I called the physicians billing group to see what needed to be done, they informed me not to worry because they were contacting my insurance, and they would let me know if anything more was needed.

Fast forward 6 months later, and I just received a very unofficial looking notice from a collection agency that I owe $1100, and it will go on my credit report if not taken care of immediately. ??? I called the physicians billing group again, and they have a record of 3 notices they sent but we never received (not sure how we didn't get ANY of the 3 notices after I called them). So now here I am 10 months after an in-network ER visit to THR Allen, and now I'm fighting with a collection agency, insurance, and a physician billing group for something that shouldn't have cost more than $250.

Sure you could argue that my complaint isn't about the hospital, but the ED uses physicians that aren't in the same insurance networks, and the patients are left with serious financial burdens after a visit, even when they have adequate insurance.

If you are in a serious car accident or have a broken bone or any other issue that requires an ER visit, I would recommend going someplace that has in house physicians that won't be billed out separately. Lots of luck looking into that in the middle of an emergency. I'm going to have to do some research before hand, to make sure I never need to use the ER here again.

Much of the ER staff we interacted with was amazing and helpful. 2 nurses we talked to, I honestly don't think they care for the happiness or comfort of their patients; they care more about their own sense of authority. The 2 times I asked them questions, they barely answered them and looked like it was the greatest inconvenience they ever encountered. Of the 4 different hospitals I've visited this year in the Dallas area, I'd never met anyone so uncaring and cold.

I had a wonderful birthing experience here, Dr. Slabas safely delivered my baby all in a comfortable setting. I have a pretty severe irrational fear of surgeries and hospitals, but the staff managed to keep my anxiety and panic under control during my C-Section operation. The anesthesiologist taking care of me made sure I had my favorite music going during the operation, and he even kept reminding my husband to take lots of photos, he was a great photo director ha! Afterwards the nursing staff was kind and attentive, the food wasn’t terrible and was available to order whenever we wanted, including a meal for my husband. The celebratory dinner was a nice touch, the double chocolate cake was just what we needed after a sleepless night with our newborn! I also cannot state enough my gratitude for Vicki, the lactation consultant that saw me immediately after our birth and continued to see me after when we were experiencing some nursing issues. She is AMAZING, such a steady rock of encouragement and fountain of knowledge during a time that isn’t easy for most mothers, and this was my second time around nursing.