Texas Health Presbyterian Hospital Dallas

My husband had to have open heart surgery (triple bypass) and was referred to Dr. J. Mark Pool. The entire process - from the first telephone conversation with Dr. Pool's office to the moment my husband was discharged and loaded into our car - we could not have asked for a better experience. Every single person involved in his care in any capacity did their job with great skill, integrity, and compassion. It truly was a positive experience.

We live 2-1/2 hrs. away, so I was very grateful that I was able to stay in the hospital guest house which was very nice, clean, and comfortable. Also, I found that the hospital offered a good variety of meal options so I never had to leave the campus during my husband's hospitalization.

We are both very grateful we were steered in that direction!

Amazing hospital with a wonderful staff! My fiancé was well cared for during every part of his visit. They even helped me and kept me calm in the most stressful situations. I am so thankful for all the care they provided in the ER, ICU, OR and all over the hospital. Great location and a very clean facility with A+ doctors and nurses!

My wife and I wait here for 2 hours just for a blood test. The service is delayed and baby is getting hungry. The valet parking don’t have a in and out service. Every time you grab your car you need to pay 7 dollars! Admission computer doesn’t work, no IT support term solve the problem. Lab testing cost more than a hour waiting without a explanation. I don’t want to spend my time and money here anymore.

Well, I just find the caller that the front desk girl gave me. I will give it back when I have time. The first nurse can't needle my baby in a right way in her heel. The blood cured even before collected in the vials. So, she got another one to suffer. I know sometimes it happens. But, I am still not happy after 6 days.

If I could rate this facility a 0 I would... My daughter was hospitalized and her belongings were taken from her. They stated they had no intent on reimbursing her for what was taken from her in their facility... They stated it's in the patient handbook that It's the patient's responsibility to keep to their belongings however she was never given a patient handbook nor was she offered to lock her belongings up... This is not acceptable and I would suggest never go to this facility without a loved one

The nursing staff kept me informed on any tests to be done.