Texas Health Presbyterian Hospital Kaufman

Having a hard time understanding the low ratings. Came into the E.R. with a (mild) chemical burn at 8pm, was treated and released by 9:30pm. Dr Patel is an incredible multi tasker, efficient, thorough, and *attentive*. Everyone, from admitting to release, was personable, respectful, and helpful. :-)

Took exceptional and immediate care of our friend

Would not take a dog here for help. This place is a joke. Look for it to be shut down soon. Too many people dying.

I used to think highly about this hospital, was always seen quickly. But 2 weeks ago I brought my 2 year old in because she had diarrhea for 4 days and wasn't eating, I was told she was fine. Not long after that I brought her in again because it got worse accompanied by fever, was told she had the rotavirus. We went out of town and she started shaking so bad and was burning up, took her to the ER there and they found infections in her throat and ears. Followed up 2 days later, today, with a clinic, and they found out that she has strep throat. She has had strep throat for 2 weeks since the first time I visited yall with her, I looked it up and diarrhea can come with strep. Yall didn't even look at her throat and ears, all yall did was listen to her symptoms and then guessed on what it could be, no tests or nothing. I just now looked it up and if left untreated then strep throat can become even more serious. I'm never gonna come back to this one, my daughter could have been cured by now but now I have to watch her feel horrible and scream when she is awake with a very high fever because someone can't check her throat.

Horrible ER experience with Dr. Maynard and staff. I checked in a little after noon yesterday and was asked to leave at 8:43pm. Went in with chief complaint being extreme swelling and pain in feet, ankles, & legs also shortness of breath. Triage RN did an EKG and have to the Dr. When I was finally called back around 3 they wanted to do an EKG per Dr request. The nurse was preparing the machine and said have you already had an EKG. I said yes at triage. She said the Dr ordered it. The Dr came in with two other males that were training and asked what was going on. I told him exactly what I said in triage. He felt my lower legs and said swelling worse on my right side. He said he was ordering quite a bit of tests to rule out anything serious. I had bloodwork in which the nurse laughed and said he ordered a pregnancy test. I said I told the Dr about my hysterectomy and that's when all of my health problems started unnecessary ordered test. I then went for a sonogram and a CT scan. Run as many tests as possible medical will pay! I was in severe pain which was repeatedly ignored by two nurse's and Dr. Maynard. He came in to tell me the tests showed no blood clot in leg or lungs and nothing in my heart, kidneys, liver or any important organs. When asked about the swelling, pain, & numbness he said it could be a number of things but not an emergency issue. Could be neuropathy or auto immune. He NEVER took my socks off to see the swelliing. Suggested elevating my feet, Epsom salts, not to drink too much water and compression socks. I informed him I tried all of the above including a diuretic. I said I haven't tried the socks but I will.
Needless to say I was upset after the long wait, neglect, unnecessary tests, and lack of care. Asked to speak to the ER coordinator. In the meantime a new female nurse came in to give me My "reflux cocktail" I said no thank you I need my discharge papers and to speak with the Dr. She said he's writing up your papers now but will not speak to you again. The house nurse came in with Dr. Maynard. I explained why I was upset mainly because the swelling and pain in my feet were never addressed. That the Dr never even looked at my feet. I had to get shoes a size too big the swelling Was so bad. I asked for the Dr's license information and the head nurse refused. I asked for my discharge paperwork and I would be leaving. He refused to give me papers and I was told by two employees to leave the ER and they were calling the police. I got my things to leave and was sent out with the IV port still in my left arm. This has got to be illegal, neglect, or malpractice of some kind. Will find out how to address since I've tried calling the hospital all morning with nothing but voice mail.