Texas Health Presbyterian Hospital Kaufman

Completely unprofessional, staff was rude and condescending. Diagnosis was wrong, and they treat patients like cattle. I came in with one issue, was never treated for it, in over 6 hours. Drive the extra miles because this hospital needs to be closed permanently. I wouldn’t take a dog there, let alone a loved on

If you care about yourself literally AT ALL, just go to a different hospital honestly. Their staff on more than one occasion has been extremely unprofessional in front of patients AND MISDIAGNOSED ME. I went in for kidney pain and a fever and they told me I had a mild UTI after having to do an intrauterine exam FOR NO REASON considering a UTI can be diagnosed by a urinalysis, and the doctors performing the exam on me LAUGHED IN MY FACE and made fun of me when I had a panic attack and told them I was a victim of sexual assault which is why I originally refused to do the examination. A month later I went to Baylor Scott & White after my condition didn’t improve after taking the prescribed medication and found out i had an extremely severe kidney infection that the RN told me could have killed me thanks to Kaufman’s misdiagnosis. I went back to Kaufman yesterday for a sore throat and a fever and they told me I tested negative for everything, including strep throat, but I had a little bit of fluid behind my ears so they gave me a few BS prescriptions to get me out. This morning I woke up with white pockets on my tonsils YET I TESTED NEGATIVE FOR EVERYTHING??? I don’t think so. I will never go back to this hospital unless I’m literally dead and have no choice.

Came in with weird chest pain. I'm 52 with a family history. I hadn't sat down at ER desk for about 2 mins and they were taking me back. A whole team was there prepping the room and equipment. I was hooked up to EKG within minutes of walking in the door! Entire team, Dr, nurses, x ray tech even the billing lady we very professional, polite and really nice! Great job to the entire team!

This hospital is great! I had to go to the ER on Friday morning, and the entire staff was amazing. From the lady in the hall to greet you, the front desk, nurses, and doctor were all so nice. I was very impressed!! Thank y'all!!

Three stars = a C. A passing grade, but neither great, nor exceptional.

Took my mom in the other day. She had tripped and hit her face on the concrete and stabbed a ballpoint pen all the way through her arm, scraped up her knees, and blacked her eye. She also had a cut right under her eye from her glasses. The main reason I took her in was to see if she had a concussion, no, thank goodness; and to see if she needed stitches, apparently not. It was technically a minor emergency, so I understand the wait, but I feel she should have had her wounds cleaned and her eyes checked for any scratches on the cornea.

The bandaid I'd applied was peeled back so they could look at the wound and just left flapping. She had to ask multiple times for a new one and the area was not cleaned before it was applied. I'd only put some antiseptic on before applying the first one as I was in a hurry to get her brain examined and I thought the hospital would check for debris. Nothing was done about the cut under her eye. A compression bandage was wrapped around her leg, but she'd been on the ground and was dirty and her leg was not cleaned before putting it on.

The staff was pleasant, but the place was freezing. I understand the staff would get warm moving around quickly, but the patients are just laying in a bed and you'd think their comfort would take priority. At least offer your elderly patients a blanket.

I'd bring my mom here again if I had no other choice.