Tri-City Medical Center
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feedback about Tri-City Medical Center
Used to be a SHIT Hospital....but recently my grandmother has been admitted 7 times in 6 months and every experience was outstanding...above and beyond!! Dr.'s, nurses, security and even the janitorial staff all took great care of my grandmother and that has been such a relief and has made my grandmothers hospitalizations less hectic. Her last Visit the only thing that soothed my grandma was a Medical Assistant assigned to sit with her would sing to her is Spanish. She did this for hours ♡. Just above and beyond and I really had to write a review. Shot out to the cafeteria staff as well. The food is always amazing as is the service. Just an all around great experience while my grandmother goes through these traumatic situations. Thank you!!!
They saved my life..ultimately satisfied. Thank you and have a beautiful holiday season. Forever Grateful
Worst hospital experience ever! The wait time was outrageous and the doctors weren't very professional in a sense that after the hours of waiting for my diagnosis (8hrs), no one exactly explained what I had nor what my limitations were. I had to have a follow up appointment at an urgent care near my house when I nearly killed myself doing something my illness didn't allow, but that I wasn't made aware of. However, despite this, the billing department was kind enough to take my insurance payment in full... or so the lady on the phone said. A few months later though and here I am getting calls from debt collection agencies. I've tried calling the hospital over 15 times now, have left voicemail and have even written a letter addressed to their billing department, but no one ever calls back. I finally got through to them and got told there were no notes written even saying they had talked to me once and that they wouldn't be taking my insurance payment in full. They were then supposed to email me a new invoice- which they didn't. I then had to call multiple times again and eventually got through to their primary care facility to relayed the message to the hospital. I finally got an emailed invoice, but it didn't have any information as to what i was exactly paying for, just a total. I asked for a complete breakdown and no one has gotten back to me. Incredibly disappointed... This has honestly just been a nightmare.
I had an angiogram recently, and was very nervous about the proceedure. I had never met the surgeon assigned to me, but felt much more at ease when he called the night before and spent time walking me through the proceedure. Dr. Carr was awesome. Also, the nurses from start to finish we're very attentive. I feel well taken care of.
This review is for the billing department. Neither Tri-City nor their subcontracted physicians' billing services submit bills with the correct modifier code to the insurance companies. Bills constantly get sent to collection or bounce back to me, and then I have to make calls to my insurance, to Tri-City, to doctors, to billing departments, for YEARS before a bill is resolved. It becomes a nightmare, over and over again. I am not sure what is quite so difficult about medical coding or putting the correct modifier on the code to make sure that the claim is not always rejected by my insurance, but I do not work in the medical field, and can you tell by this post that I know way too much about this for a total outsider?