Tri-City Medical Center
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feedback about Tri-City Medical Center
They saved my life..ultimately satisfied. Thank you and have a beautiful holiday season. Forever Grateful
Worst hospital experience ever! The wait time was outrageous and the doctors weren't very professional in a sense that after the hours of waiting for my diagnosis (8hrs), no one exactly explained what I had nor what my limitations were. I had to have a follow up appointment at an urgent care near my house when I nearly killed myself doing something my illness didn't allow, but that I wasn't made aware of. However, despite this, the billing department was kind enough to take my insurance payment in full... or so the lady on the phone said. A few months later though and here I am getting calls from debt collection agencies. I've tried calling the hospital over 15 times now, have left voicemail and have even written a letter addressed to their billing department, but no one ever calls back. I finally got through to them and got told there were no notes written even saying they had talked to me once and that they wouldn't be taking my insurance payment in full. They were then supposed to email me a new invoice- which they didn't. I then had to call multiple times again and eventually got through to their primary care facility to relayed the message to the hospital. I finally got an emailed invoice, but it didn't have any information as to what i was exactly paying for, just a total. I asked for a complete breakdown and no one has gotten back to me. Incredibly disappointed... This has honestly just been a nightmare.
This review is for the billing department. Neither Tri-City nor their subcontracted physicians' billing services submit bills with the correct modifier code to the insurance companies. Bills constantly get sent to collection or bounce back to me, and then I have to make calls to my insurance, to Tri-City, to doctors, to billing departments, for YEARS before a bill is resolved. It becomes a nightmare, over and over again. I am not sure what is quite so difficult about medical coding or putting the correct modifier on the code to make sure that the claim is not always rejected by my insurance, but I do not work in the medical field, and can you tell by this post that I know way too much about this for a total outsider?
During a breast biopsy the female surgeon inserted a titanium piece
into my right breast just before the biopsy. Surgery was done in the
Women's Center on October 2016. At the last minute before surgery I questioned why she was putting it in. She said so next surgeon can find the fibroids in case of malignancy, (not really needed in my case) and she said it would not hurt me. I am a small -breasted woman and it STILL hurts! There was NO prior consultation with the surgeon given, and the broschure given to me earlier did NOT mention that a piece of titaniam would be inserted. At time of surgery the doctor said I would NOT feel it! NOT true!!!!! Egads! Don't say yes to this at the last minute if you are a small-breasted woman! I've forgotten the surgeon's name. Be aware! Pray all goes well !!!
I was there starting prep for Surgery, on Nov 29. I was having a frontal lobe Mengioma removed by Dr Sharrona Ben Heim, who should have Wonder Women on her Doctors Scrubs.
The surgical staff were great as well! Tough long Surgery, 6 hrs I think. I was sedated perfectly.
The nurses In the intensive Care ward, to name but a few Lindsey, Jen and Camille, we're just the best! I had a 4 day stay in the intensive care Unit. Very precise, compationate and professional RNs .Lindsey was just beyond. These people cared. I was treated with nothing but the best care! Thank you ladies! My name is Dwayne McCobb. I live in Oceanside CA.