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feedback about Tulane Medical Center
The care my family member received in Neuro ICU was excellent. The nursing staff is professional and very caring, each time they came into the room they made us aware of what they were doing and kept us updated. The Rehab services were great and the therapist really educate the family and involve them in their love one's care. The doctors were great at communicating with my family and provided quality care to my mother. The Social Worker was always there to help. She was very caring, she made sure she spoke with us when needed, we were very pleased with her services.
Overall, the hospital is cleaned. There is a coffee shop and cafeteria on campus. The staff members seem dedicated in providing quality care to their clients. There were no safety issues or concerns the security staff were friendly. We were very satisfied with the care our family member received.
I would like to first say, Dr. Shank is awesome!! I have not had an experience with a doctor that was so informative and just great. I would recommend her to everyone who may have had the same issues as I. The hospital was very clean, the doctors and nurses were wonderful, they took care of me, sometimes going above an beyond to do it. The one complaint I have is with the dietary department and food.
The food order was often incorrect and the dietitian delivering the food wouldn't do anything to change or help the situation. I had a family member with me in the hospital, they did not receive the requested guest plate and when asked about it, we were told that it had not been placed with my order.
Again the doctors and nurses were great, I would just recommend having someone to bring you food if you have to stay overnight.
We loved Dr Williams in the Dermatology clinic. Friendly service from making the appointment, to checkout. Dr Williams was caring, and very thorough. She took her time to evaluate and explain everything we had questions about . We love the Valet parking option, too. We highly recommend this place!
I am staff at TMC.
I was appalled. The restrooms available to the patients in the waiting room were FILTHY. I told the reception just this and NOTHING was done for the four hours I sat there waiting. I also came early (11am), as I was instructed to do, so I could get the contrast dye consumed and be ready for the 13:00 appointment. The dye wasn’t given to me until 1300. If I didn’t already know people in radiology, I believe my experience would have been even worse, if possible.
Conversely, once admitted inside radiology all was pleasant.
The inattention to the waiting room patients is really unfeeling and unforgivable.
Do no harm?
Something must be remedied immediately.
I slipped on the wet sidewalk and broke my wrist just around the corner from the ER doors. My husband went to get help and a nurse followed him to me with a wheelchair. The ER trip was quick and the staff was amazing! Great teamwork by everyone, from entry to discharge, made the whole process run smoothly. Not that an ER trip is high on a person's list of things they want to do, however this is great place to go if you find yourself in a medical emergency.