United Regional Health Care System

Address

1600 11TH STREET, WICHITA FALLS, TX 76301 USA

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Phone

(940) 764-3055
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1600 11TH STREET, WICHITA FALLS, TX 76301 USA

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Consumer feedback about United Regional Health Care System

Shoonu Lacey
Shoonu Lacey

1 out of 5 stars

posted 2 months ago

This used to be a good hospital. I had several surgeries at United Regional. They have some very good specialized doctors. HOWEVER, since a few months this hospital has gone down hill. I do not recommend this hospital to anyone. A visit to the emergency room turned into total chaos. They did not test me for a flu or virus. Nobody knows the new computer system. Nurses were crying because they could not input any information. I was repeatedly asked which medications i take and my medical history. They apparently put it into the computer but the other medical staff was unable to retrieve it. A nurse insisted on giving me a medication for an ailment I did not have. One doctor told me not to eat or drink after midnight for a procedure the following morning. Having a temperature of 103 and feeling pretty miserable from thirst i was awakened late morning and asked what i would like for breakfast!!! So a liver biopsy and a pancreatic scope did not happen. Instead an assistant case manager stormed into my room to inform me that my insurance would not cover my hospital stay. The doctor (hospitalist) mentioned that i was too ill to leave and i should stay, however when i asked him for the reason he could not find something to say. The wording to the insurance was not strong enough or non existent. He wanted the bed filled no matter who pays for it. I asked to be released from the hospital and they quickly brought me an AMA form! Eventually i was given discharge papers and and had to walk myself out of the hospital. No wheelchair was offered. Chaos.

Corwin LaMonte
Corwin LaMonte

1 out of 5 stars

posted 1 month ago

Horrible been waiting for hours and hours just to get answers about my fence. They tell me to leave the room. Didn't ask her for consent for me to stay in. Not only that, they have a RN Carolyn that has a rude and sort tempered tone. Me nor her didn't like her tone and attitude. Just cause we asked a simple question almost hinting the fact we been here for awhile now.

mary inTX
mary inTX

1 out of 5 stars

posted 3 months ago

took my partner to the ER department today at approximately 11:45 am...he has lung cancer as well as COPD...this past weekend he had several episodes of diarrhea and was showing signs of dehydration....he is not able to eat much either due to loss of appetite, discomfort when swallowing and gastric reflux ...his resting heart rate is up to 120s and irregular...he is on continuous oxygen at home...the first encounter upon arrival to ER is an intake nurse standing right there in the waiting area obtaining personal information from the patient...within earshot of others waiting to be seen...after a waiting period he was taken into a cubicle where blood was drawn for lab work and an EKG and a catheter for IV access was placed... by 5pm I decided my partner could not stay there any longer...he was brought in for dehydration and every hour we waited meant less fluid intake and he hadn't eaten anything since the previous morning...I told the intake nurse I could not keep him there any longer as he needed fluids so I would contact his doctor the next day and follow up on the lab work and EKG that had been done....before leaving the ER Dept. his IV catheter was removed right there in the waiting area ....the employee that removed the catheter did not wash her hands prior but just donned gloves....I never witnessed any of the personnel wash their hands I would like to give zero stars for rating.....I am a retired RN so I know how things are supposed to be done...

Regina Symons
Regina Symons

1 out of 5 stars

posted 1 month ago

Actually this review is for United Regional Hospital! No one should go unless you have too! My friend was sent to rehab being so sick she couldn't walk! Come to find out - month later she has ovian cancer! Her son had to get them to take her back to hospital! terrible hospital folks!

Nancy Henson
Nancy Henson

1 out of 5 stars

posted 5 months ago

If I could give this 0 stars I would. I went to the ER on Monday January the 14th to have my L ankle and leg examined. They did X-rays, and started doing lab work. After they finished that registration came in. They discovered that I had no insurance, and that is where the problems begin. The level of care and the demeanor towards me completely shifted and became nonexistent. The nurse practitioner called me in after my labs and x-ray results came in. I was told that I had oblique and acute fractures to my weight baring and non weight baring bones in my L leg, along with my ankle being broken as well. She continued to stress to me how serious my injury was. But quickly had staff put a hard splint on and discharge me without a referral to an orthopedic surgeon. No medications were given not even fluids were administered while I was there. As I was looking over my discharge summary I noticed that they didn't put down accurate information. They just wrote down what was within normal parameters and left it at that. As a trauma RN I am very repulsed and ashamed about how I was treated. If someone doesn't do something about this someone is going to die.