University Hospitals - Elyria Medical Center
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feedback about University Hospitals - Elyria Medical Center
I arrived with my daughter who is deaf because she needed emergency care, and it was the best experience we have ever had at a hospital. The nurses and doctor listened to our concerns, they were warm and kind with treating her and were absolutely amazing with helping her feel comfortable. Thank you for all of your collaboration efforts in treating my baby precisely, and for really listening to her. You don't find that type of care a whole lot. I'm so grateful we chose your emergency room. ❤
I had my first emergency with my four year old daughter. She shoved a jelly bean in her nose and I didn't want to lodge it up further by trying to grab it, so I took her to the ER. The person who checked us in was fairly professional and nice. He was super efficient. We got back to a room and there were almost no other patients. So it was pretty quiet, you could hear the chatter of the nurses and doctors. We sat for about 45 minutes, my poor kid is in pain, before a doctor comes in and gets the jelly bean out. Then, he promptly turns around and goes to the work station, chops it up with the other staff, and I hear them ridiculing me for taking her in for a jelly bean in her nose. I was humiliated and, to me and my child, felt this was an emergency. Sure, I could've just as easily made her blow her nose five times at home, but I didn't want to make it worse and risk it slipping all the way into her sinuses. The staff was relatively nice and engaged with my daughter, but that was terribly humiliating to be considered a joke for caring about my daughter.
Nothing is labeled so I had no idea where I was supposed to be and I almost missed my appointment. I came back a few weeks later for a colonoscopy which went well, but after that I've heard literally nothing. They gave me a packet that had pictures they took of areas in my colon that looked unusual, but no description of what those could be. They said they would call me back the next day to check on me, it's been 2 weeks and I haven't heard a word. The doctor did a biopsy of my colon and sent it to the lab, saying they would send me the results in a few days. I haven't heard a word. They ordered more blood work out of nowhere and still haven't told me what they think might be wrong with me. My condition is getting really bad and I'm really scared, but they won't tell me a god damn thing! Also, on all of my paperwork I did get to see they were using an address I haven't lived at in 5 years, even though I've corrected it multiple times. Everyone that works there is very kind and professional, it just seems like they don't know how to do communicate with patients.
My father died, but they brought him back to life. He's doing pretty darn well now. Apparently they do this stuff all this time. This place is awesome.
Call to inquire about walk in clinic and was treated rudely and told there was no more walk ins available but they could see my wife at 1:45. Arrived promptly and waitied forever!! Not seen even by a PA till 3:15...the triage rooms if that is what they can call it had 3 very inappropriate staff members blaring music whom did not even know if the doctor was in when asked?? Floors were filthy and wasn’t a single pleasant person to be found.. if you truly need attentive care and are in pain I highly recommend that seek treatment at an emergency room or anywhere else for that matter to receive proper treatment. Very disappointed and they are definitely no Southwest General.