University of South Alabama Medical Center
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My father had a liver biopsy at University Hospital on October 10, 2018 and was later admitted into the hospital on October 12, 2018 due to complications from the biopsy. There was an issue with bleeding from multiple incisions, and it further complicated his cancer. He was treated well in ICU, but once he was placed on a regular floor he was given sub par care.
He was left alone for hours in a broken bed and no lights turned on in his room. After our second complaint, the nurse finally procured a new bed, but they left the new bed in the hall for hours instead of transferring him. Consequently, someone else took the bed to a new room, and my father remained in a broken bed until he was discharged. During every visit we saw the staff spending a large amount of time in the hallway loudly socializing, and he left University hospital with bedsores and had chafe marks and bruises around his arm from the blood pressure cuff. In addition to these issues, my father's wallet and the money from his money clip were stolen from his hospital room, and the nurses were unconcerned with the theft. He was afraid to say anything more and risk worse treatment.
Finally, we were assigned a social worker who was brutally insensitive and spent several days pushing us to send our father to a nursing home versus encouraging him to receive care. She completely robbed my father of his dignity.
It is very apparent that the negligence of the hospital with this biopsy and the time wasted while he was admitted afterwards hindered my father's ability to get the care he needed to add time to his life. As a USA alum, I am shocked and ashamed of this experience.
Nurses and doctors were amazing.
Very rude staff. I’m talking support staff. Security was rude. She wouldn’t even attempt to help me before sending me some other place. Outpatient secretary just looked at me. She didn’t even ask if she could help me. Worst customer service ever. I wouldn’t even give one star but I have to give something.
This Emergency Room saved my Husband of 29 years Life...though they NEVER ASKED....he didn't have any Insurance. USA has given me Faith in Mankind again!
Never use this ER. Took my daughter there from falling off a horse. She could not walk due to the pain. After spending 8 hours there and seeing a Nurse Practitioner and a RN after having a CT and X-Rays of her lower back they told us to go back to the waiting room for the 5th time to wait. I refused until we saw someone. Then the RN came in and gave her a pain pill and told us the tests did not show anything. She told us if we wanted to see a doctor we could wait for a room! We left and will never return. 8 hours of pain and rudeness was enough.
I suffer with a clotting disorder but I have to be feeling very bad to want to take a trip to the ER. So this morning, around 9 I decided to go have myself checked out because my heart has been fluttering, my arm muscles spasming and I've been feeling faint for a few days. Upon my arrival at USA medical I was welcomed by two of the most unfriendly, very unprofessional desk clerks who were engaged in a conversation. The one with braids finally acknowledged me with the rolling of her eyes and asked what did I need I informed her I needed to sign in so she shooed me off to the other window where the older lady was who slid some papers under the window with a pen no clipboard and demanded my id. I'm shaking, barely can write my name, short winded and feeling like I could just drop at any moment. These two showed no urgency, sympathy, compassion or want to assist me let alone anyone else. The ladies in the back were great which kinda made up for the poor service upon my entry.
Needless to say after having a EKG reading performed on me I was tossed back out in to the waiting room where I sat till 2 pm. My name was never called again and no vitals initiated. After waiting and not feeling any better, I returned to the window where the older lady with the ugly attitude sat and asked her if she would remove my name from their system. I didn't want to continue to be charged for services I was not receiving and decided to take my ailing body elsewhere. The lady rolled her eyes at me, unconcerned on why I was leaving but stated, "I ain't got to remove your name, when they come out and call you and you don't answer they will no you gone".
USA when people aren't feeling well this poor customer service upon arrival of at any time is unacceptable and should be addressed.