Upmc Mercy

Hate my experience here, I was in a car accident on 1/4/19 and since I was in Pittsburgh for work and I live five hours away the EMT recommended this hospital, he said if I was him he would go here. When I arrived to to the E.R the hospital didn’t look very welcoming and it’s very outdated. I told them that I was in a car accident and even though I was into the hospital I was limping and I was in pain. Once they called me to be seen by a nurse I was limping and you would have thought they would have gotten me a wheelchair but I guess that was to much to ask for. After she did the initial blood pressure check and a few other things still no wheelchair and I was escorted to this little small dirty area that really wasn’t a room, it just had curtains that were tattered and filthy. I’m 6’1” and they put me on a bed that was for the size of a toddler and they had me on that bed for 9 and a half hours. Some of the nurses felt bad for me and wanted to get another bed but someone must have told them they couldn’t even though I seen other empty larger beds. My legs were hanging off of the bed and they never came to check on me even though I was in more pain from being on the bed, they just gave me some pills to help with the pain but it seem like they gave them to me to shut me up. They didn’t even hand me the call button to call for a nurse if I needed help, I had to yell and ask someone for help with the pain, the nurse that came aided me and she said that if I needed further help to ring the call button but she seen that I was never given it and I didn’t know if there was one in that area since it really wasn’t a room, she apologized and handed it to me. After being there for hours taking drugs and getting sick from them I had a CT test and MRI, when I was able to eat something after being there since 11:30am to about 9:30pm they gave me food that looked like it was for someone in jail, a cold sandwich, with meat on a hamburger bun with cheese and nothing else and a cup of water and a few snacks but at least I got that! My cousin was the only one from Pittsburgh that I knew and he came to pick me up and he said he would have never suggested this hospital, he said no one in Pittsburgh would suggest this hospital so he didn’t know why the EMT did, it must been because I’m Black. I’m an entrepreneur that works hard and I have insurance and to be subjected to this lack of treatment was in disrespectful and of disbelief! I was so thankful that my cousin was from Pittsburgh to come and get me. I felt a little better just getting out of there! That was the worst hospital experience I’ve ever had!

They have saved my paralyzed moms (Kim Waller) life more than once since 2004. She just got lifeflighted there tonight. I have absolute faith that the problems she goes in with will be handled before she leaves. Hold their beer.

Very caring , knowledgeable and professional. Best hopsital for care. Really makes you feel that your in not good but great hands

I had my babies at Mercy. The nurses were amazing, and I felt so cared for. The labor and delivery room's are big and spacious.

Somebody needs to be accountable for when packing up patients belongings. I was transfered from regular room to ICU. I was not there when this was done. I don't understand how all personal items were in one spot when this was done. Everything was packed up and accounted for EXCEPT my upper dentures. They were in a blue denture cup, sitting right there where everything else was. And you missed them? NOW, Mercy is telling me they are not responsible and they are not going to reimburse me for them. This is bull. We will see.