Va n California Healthcare System
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My husband is in the infancy stage of his cancer diagnosis. Every person we encountered from the ER, Radiology, Nuclear Medicine, Oncology, Medical/Surgical Floor to the volunteers are amazing. We are in the midst of a life-changing event that was met with empathy, compassion, and genuine people who believe in their efforts and truly care about my husband’s well-being. The availability to all his medical needs have been met or exceeded expectations.
Worst possible place to get care. If you have other health care options such as medi-cal, USE THAT. If not, tough luck. This place will make you wait forever, especially at the emergency room. It takes over a month to get an intake appointment if it's your first time at any of the clinics. Parking is rarely to none ever available. They will mess up your appointments and refuse to see you, and force you to reschedule which will be another 4-8 weeks until you are seen. AVOID AT ALL COST
I injured my eye while doing yard work last Friday. I could no longer tolerate the pain and discomfort so I went to the ER Saturday evening. My pulse rate was high so they took care of that first then the eye. Dr. Weiss (Ophthalmology) did a complete work up and prescribed 2 opthal solutions. The ER attending physician was Dr. Akbar. and Nancy (RN) I don't remember the Male RN's but they were all fantastic, professional and thorough. Thanks for being there.
I love to hear from my PCP that she's so extremely busy with her other 1000's of other patients that taking time away from her busy schedule to call me prevents her from doing her work and that I needed to call another department to find out what I needed.... I was calling to see if my lab results had come back to see if I had cancer or not seeing how it's been 2 weeks and still no call back on my results.
Terrible place, pay for Tricare, you’ll actually get quality health care. VA Palo Alto was wonderful, this place is HORRIBLE! The only thing I’ll ever use this place for now is the free medicine, I’ll get diagnosed and treated for my problems somewhere else. This place will check you in and leave you in waiting rooms for an hour plus, you’ll show up to appointments that have been cancelled without you being told. You’ll show up to appointments that they have called to confirm the day before that will have doctors that are assigned to someone else. They will triple book appointments. They will book you for operations for things you aren’t even ailing from. Most of the time when you need to see your Dr it’s months before you can see them. The last three times I needed to see my primary care dr there for something simple I was told to go to the ER. DONT WASTE YOUR TIME HERE!!!