Verde Valley Medical Center

Just had my colonoscopy this morning here. Once again a wonderful experience. I felt like I had great care, especially from the nursing staff. As good if not better then I have had on the east coast. We used emergency a year ago for my wife and she experienced the same care.

Seems adequately staffed, but waited a long time to be seen by a "nurse practitioner" who was a little rude. She seen my girlfriend before and still had attitude! "We really can't do anything for you" shouldn't be words to hear from medical staff in an ER! Only a few staff are friendly and polite. Maybe its because our skin is brown, but who knows! Another positive is front desk personal are friendly as well!

Treatment itself is subpar at best. I've had to tell one of their nurses that predniSOL won't show up in their system as a tablet because she needed to look for Prednisone. And she STILL came back saying the medicine did not come in tablet form. This place will also send your account to collections without sending you a statement to first collect from you themselves. Go to Flagstaff or Phoenix.

I was taken to The Emergency Department tonight because of a fever of 103°F for 2 days, lethargy, and being completely out of it. I eventually realized that I was in the ED only to have a jackass doctor (Dr. Wray) telling me that I don't have aphasia (mind you, not why I was there) that I simply refuse to talk. I am already self conscious about my inability to talk and was diagnosed by my neurologist and 2 other doctors with aphasia and am in speech therapy. I absolutely loved the rest of the staff but was appalled at Dr. Wray and his piss poor bedside manner. I don't know who the hell he thinks he is, but you don't treat patients so poorly.

I just received a collection notice from VVMC for a visit that was more than a year ago. They never sent me one statement before they turned me over to collections! If they had bothered to send me a bill I would have immediately paid it, but unless I see a bill I have no way of knowing there was any amount owed. Otherwise I just assume that my insurance covered it.

This is not the first time this has happened to me with VVMC. I had the same thing happen a few years ago. Other people I know have had the same experience. It makes me want to not use VVMC in the future. I wish their billing department could get its act together.