Vhs Brownsville Hospital Company, Llc
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feedback about Vhs Brownsville Hospital Company, Llc
Overall the patient care team, Nurses LVNs CNAs etc, are great. They have really learned the art of customer service. The only thing that prevents getting 5 star is the food. Presentation is what makes eating an enjoyment, but overcooked, mushy vegetables is a definate turnoff. I practice WW with far less carbs and more protein, fresh veg & fruits. Start catering to more food plans and you'll get higher marks in the future....
This is the second time to my knowledge which I have had to use the Hospital Services for myself at this facility. The staff at the hospital was very kind and assisted me for my service in a very timely and efficient manner.
Now, while I have no issues paying upfront for a service, I prefer to pay once the EOB comes in because my experience with getting my money back has not been great (waiting 4-6 weeks for it, when I paid you that day or the day before). Now I was charged almost $300.00 than what was due by me, maybe my deductible numbers weren't showing the correct amounts on that day, so I understand it
I just called for a refund and was advised the payment hadn't been received yet from my insurance (makes sense, claim processed a few days ago) and advised I would check with them next week.
If there are no issues with getting a refund in a timely manner, then the whole experience would be a 4 or 5 Star rating as a whole. I will see how it goes next week and the timeline I'm advised.
6/18/18: Update: The billing staff was very friendly and let me know that they still hadn't gotten the information from the insurance, but once I receive my EOB if I get it before them, they are able to help me right away with the refund. What I did not appreciate is them letting me know it takes 30 days for the refund to be issued (yet you took my payment 24 hours before I even had the service). Will update again to see if the 30 days is still the same timeline for the refund.
6/29/18 Update: The staff member I spoke to today let me know that my refund had been approved and by next week I should have it (I did receive it back to the card 3-4 days later and not 30 days like previous billing staff member advised). Updated stars to 4.
I was seriously considering going to another hospital. What kept me there was that my
Doctor is only affiliated to Valley Baptist here,in Brownsville, and in Harlingen. I had an
outpatient procedure done two weeks ago, and I am recovery well from the surgery, its
the way I was treated that I can't get over...
During preregistration when I presented my insurance, which by the way covers 80%,
I noticed the emphasis on my 20%. The gentleman said I had to pay an estimated
bill of $3460 upfront... the least would be 50% of $3460 before procedure could be
done. I was in shock, this was a medical necessity, not cosmetic surgery!
My son got a supervisor involved, they said they would take $500.
This hospital emphasis way to much on the financial aspect instead of the
persons HEALTH!!! I was still not allowed to leave until estimated bill was signed!!!
This practice should be illegal...the bill didn't exist... Doesn't the 80% count for
anything! Outrageous behavior/ practice. I would not recommend this place
worst hospital I've ever been to. the nurse fought with me and refused me antibiotics. this place is bullcrap just like everyone else has stated. look at the hospitals ratings 2.8 stars out of 5. what does that say about the operations there. pretty bad. i had to tell them to write a prescription for tamsulosin. the nurse was less than intelligent and reluctant to help. she still denied me antibiotics as i requested. screw valley baptist. I'd rather die alone in a field by myself than go there again.
They have treated my wife and I with respect and have all been professional.