This is the second time to my knowledge which I have had to use the Hospital Services for myself at this facility. The staff at the hospital was very kind and assisted me for my service in a very timely and efficient manner.
Now, while I have no issues paying upfront for a service, I prefer to pay once the EOB comes in because my experience with getting my money back has not been great (waiting 4-6 weeks for it, when I paid you that day or the day before). Now I was charged almost $300.00 than what was due by me, maybe my deductible numbers weren't showing the correct amounts on that day, so I understand it
I just called for a refund and was advised the payment hadn't been received yet from my insurance (makes sense, claim processed a few days ago) and advised I would check with them next week.
If there are no issues with getting a refund in a timely manner, then the whole experience would be a 4 or 5 Star rating as a whole. I will see how it goes next week and the timeline I'm advised.
6/18/18: Update: The billing staff was very friendly and let me know that they still hadn't gotten the information from the insurance, but once I receive my EOB if I get it before them, they are able to help me right away with the refund. What I did not appreciate is them letting me know it takes 30 days for the refund to be issued (yet you took my payment 24 hours before I even had the service). Will update again to see if the 30 days is still the same timeline for the refund.
6/29/18 Update: The staff member I spoke to today let me know that my refund had been approved and by next week I should have it (I did receive it back to the card 3-4 days later and not 30 days like previous billing staff member advised). Updated stars to 4.