I go here often. For labs or to see a specialist. Yes it looks rusty and crowded but the staff are friendly and caring. Lots of volunteers and all of them, volunteer or not have a great attitude dealing with each patient. Normally there is not much wait there, especially if you are in time. They do go above and beyond to provide the best service possible. My big thank you to every single one of them.
Overall they try, the residents and interns are very professional but there is a lot of stealing from someone or several individuals. I brought electronics and food for my brother and it was missing the next day. I think it's time to clean house, there are some bad seeds here and also they need to hire Americans that speak English. My family member was sedated most of the time and I know he did not eat all the food or lost the electronics. His friend brought him clothes and they were stolen, from the manger's office. Sorry but this sounds like an inside job. Stealing from retired or sick veterans is the lowest even for third world country immigrants!
Good luck finding parking. Front line employees lack empathy and a willingness to help. They do have plenty of rudeness. Check social media for proof.
Spent 2.5 hours on hold yesterday to enroll in the system and no one ever answered the phone. Called the patients experience office spoke with a gentelman who took my information and said that he would have enrollment coordinator call me. Twenty four later and still nothing. Its sad when undocumented individuals can get better services and care than a veteran.
While on travel had to go to the ER here in DC. The drive took longer than the service. I was checked in within 5 minutes from arrival, seen within 10 and had a diagnostic, prescription and referral to physical therapy and out the door in 30 minutes. I thought i was going to be here all day! But it dos not turn put that way. Keep up the great work! Thank you! 👍🏽😃🤙🏽