Washington DC VA Medical Center

After moving from Fort Worth, Texas it was time to choose a new VA center. During my first visit to enroll (in person), I was left with mixed feelings. My first appointment was over a month away for a general check up. Now that I've been back I am very satisfied with my new physician and clinic (yellow).

You have a 1:00 pm appointment and not Seen until 2:00 pm, poor service, it is now after 2:00 pm and I still have not been called. I will continue to write reviews, you would think things would improve, the orange team eye clinic. It is now almost 2:30 pm and I still haven't been seen. To add, the fee for public transportation using Metro from Gaithersburg Md $16.00 to get there and back no reimbursement .

Rarely do I post reviews but I am afraid this facility needs a serious Joint Commission inspection. The doctors are great however in regards to the process of some their Departments greater heads have not prevailed. There should be absolutely no reason why there should be 2-3 hour wait at the pharmacy and only one person retrieving medication. I understand that some days you may be short staff but this is clearly a process failure. Operating your pharmacy like a 1930s pill mill is highly unsat for any medical facility. You could easily do away with pharmacy check in verification with biometric devices. Or rather than having one person collect slips it would be far more beneficial to have one person collecting slips at the desk and one runner so people are not standing waiting for one person to grab medication and slips. I would love to overhaul the process just so my future visits are more seamless.

Prior to my initial visit Im posting to begin a trail. Protocol can not be avoided regardless of situation based on this morning. I suppose it is what it is, however if someone is volunteering he or she should be in the mindset of a volunteer not a dictator, unless the goal is to get a rise out of people. People/clients/Veterans calling dont need to hear the same sentences repeated over and over especially if calling is the last thing we or I in particular want to do,(DAV office[Harriette]) if thats her real name. Secondly, all other calls were simple being that most likely professionalism was taught or learned as well as empathy however volunteers should undergo a training to prevent lost causes due to inappropriately addressing concerns. Ill reply again after or if I visit. Id rather not continue visiting places where people intentionally cause disruption, drama or friction due to whatever excuse or stigma attached to callers such as myself or just me. Honestly this behavior is why I speak ill of the VA and the country i served, its all too familiar and quite frankly Id rather not play this game.

Every time you come here to get an ID card the system is down. And the reps are RUDE!