I've been there a couple times now and everyone is very nice. Mrs Johnson was great about ensuring the system was updated and I understood exactly what would happen next and even walked me into the hall to show me where to go next. The atrium is a stupid structural design and the employees must get very hot in the summer but no one complained. I've been to five different VA's over the years. These people are the best so far. DO NOT contract this service out.

Customer service staff have been wonderful on the phone and physician care great. However, more strategic planning has to be implemented for those of us who live over 50 minutes drive to a facility, or who were forced to sign up at a VA facility over 50 minutes away based on lack of ability to receive new patients.
However, driving long distances to receive medical attention is not pleasant. Why isn't the VA planning rural satellite clinics in the greater Washington DC/Baltimore/Annapolis area? It happens in other states! Driving 45 minutes to 2 hours for some is just morally wrong.
Also, when appointments need to be cancelled at the DC VAMC, it is not easy to get through to the department to re-schedule an appointment.
Dental appointments for re-evaluations are unavailable under 3 months & God help you if you need to cancel.
When one needs medical attention constantly and has to depend on the VA, it is quite distressing to have to 'beg' for it after having given one's all to the country.

The facility itself is great, appts were on-time and without issue. Staff we as helpful as always. Parking, on the other hand isn't the greatest right now due to construction of a new parking lot. Use the valet parking and arrive at least 45 minutes prior to appt.

I can not speak for the whole hospital. However when dealing with Orthopedics. Prepare for your patience to be tested. When you look at the telephone directory. You will notice that orthopedics (by the way a major part of their portfolio) is not listed. Then when you hit the switchboard it can be a hit or miss if you get same day surgery or someone else. Overall when you finally get the doctor you have attempted to get for about more than 120 hours. You will be happy that you just got seen. Is that what we define as successful?

The parking situation is horrible due to the shutting down of the lot right in front of the hospital. Your best bet is to use valet. It's free