Customer service staff have been wonderful on the phone and physician care great. However, more strategic planning has to be implemented for those of us who live over 50 minutes drive to a facility, or who were forced to sign up at a VA facility over 50 minutes away based on lack of ability to receive new patients.
However, driving long distances to receive medical attention is not pleasant. Why isn't the VA planning rural satellite clinics in the greater Washington DC/Baltimore/Annapolis area? It happens in other states! Driving 45 minutes to 2 hours for some is just morally wrong.
Also, when appointments need to be cancelled at the DC VAMC, it is not easy to get through to the department to re-schedule an appointment.
Dental appointments for re-evaluations are unavailable under 3 months & God help you if you need to cancel.
When one needs medical attention constantly and has to depend on the VA, it is quite distressing to have to 'beg' for it after having given one's all to the country.