Wellington Regional Medical Center
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feedback about Wellington Regional Medical Center
I've been to this hospital multiple times and have a history of asthma. Every time come here I can barely breath and have to wait 4 hours to get sumin to help. Come sit in my shoes and see if you would like to barley breath for 4 hours o and makes it better is watch nurses doctors sit there and talk and laugh and have grand old time while I sit and suffer while you just look at me I'm never going back worst experiences ever. Palms west was kind got me in and out quick because they understand it's not a good feeling not being able to breath properly
I am sitting here now having brought my wife to the emergency room at noon. After spending 5 hours in the emergency room I had asked for my wife to get private room because she needed for me to stay with her overnight. One was promised but when taken to the 3rd floor they said none available Then when we get there a nurse assigns her to private room to be told that nurse didn't have authority After battling am told I cannot stay with her since another female in the room. After some discussion they say I can stay and I ask for a recliner. Two hours later told there isn't a recliner anywhere but of course as I walk past rooms there are. So not caring I am expected to slip straight up in a straight backed chair all night Horrible hospital that just doesn't care. single
Beware!! I had a baby at this hospital (c-section) in February, 2018. They charge you thousands of dollars for things that don't even exist. They charged me almost $7K for nursery and they said they didn't even have a nursery, that Wellington Regional promotes "Mommy / Baby bonding time". Complete LIE. I wonder what else they charged me for that didn't happen. I also had a nurse who was nasty and physically rough with me. She gave me bruises all over my belly. Yes, right around my very new stitches where I had my cesarean! I quickly changed nurses of course. Charge nurse was well aware and so was upper management. I would never go to this hospital again. I should've had my baby at Palms West. Heard great things about Labor and Delivery over there.
Update again: Online fixed long enough to make a payment and disabled again a week later. Still can't get any info from the echo lab on a test done back in November. This hospital and it's staff is a joke.
Update to review. Hospital still hasn't made any effort to fix the issues. Online bill pay still doesn't work. Called billing department and they said they will 'let the online people know that I called'. Called echo lab early afternoon only to receive voicemail recording. Left message to call me back about getting results to test done back in November sent to the ordering doctor and never received a call back. Despite the hospital's quick response to my original post (below) nothing has happened since.
Staff was ok. However, billing department and online bill pay is TERRIBLE. Despite payment plan, no lapse in payment history, etc. my account keeps getting removed from their system and getting sent to collections. They've been reached out to on numerous occasions as to this error and the account is fixed temporarily. Then when I try to log in again, it's missing once again. Further, I had an outpatient test done back in November and the results were never forwarded to the ordering doctor.
Lovely facility, at least the reception / waiting room, in which my wife and I (and the other twelve people) spent an hour waiting for the maternity ward tour. It's scheduled every Sunday at 11am, but no one showed up to start it. We asked the front desk people and they were most unhelpful, advising us to "just wait".
Eventually one of the party found a phone number for the maternity ward and called them directly. Fifteen minutes later someone finally came down to show us around.
Honestly, I'm a little concerned about my baby being delivered here. If this facility can't run a regularly scheduled tour properly, who knows what else can happen?