Wellstar Douglas Hospital
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feedback about Wellstar Douglas Hospital
From the moment my mother arrived on a Friday night to trying to “break out” on Monday, everything outside of the ER was horrendous. The ER folks were caring, attentive and fantastic. On the other hand, we had a nurse not come to the room for more than 40 minutes after the ask, a nurse who just disappeared without anyone informing us ( same Nurse) lab results for discharge that were still not done after a 3 hour wait and being told that a room was clean and ready after seeing an entire family in there and sitting on the bed with the cover pulled back before we entered.
Go to Piedmont, Emory, Northside- ANYWHERE BUT HERE! Right now I am waiting on the House Supervisor to come to discuss my concerns. The level of patient care needs a lot of work!!
HIDE YOUR JEWELLERY!
My mother was delivered by ambulance to ER Department. 6 1/2 hours later she was admitted and brought to a room on the third floor. This room was so small two people could not visit at the same time. It also had a second bed! NO ROOM FOR A WHEELCHAIR ! (which I am in). That's not the bad stuff! My Mom was washed down by the night nurse's because she pulled out her pick line. I show up early the next day to visit with my Mom. I go in her room and there is my Mom unable to speak, drooling, they knocked her out. When I reach for her hand I noticed my Mother's Wedding Bands(3 rings) and a family ring were no longer on her hand. My Mom never took off those rings. A nurse from the floor and I first looked on the floor in her room. At this point my Mom has gone for surgery but it didn't go well. My Mother is now in ICU. I'M running around making police reports, calling the laundry department thinking maybe the rings are in the sheets? No. I and the Detective never did find my Mom's rings. We had to bring my Dad to the hospital to say goodbye to his love for over 65 years. He went to hold her hand and he cried, I noticed he was holding the hand where THE WEDDING BANDS use to be. This situation has really harden my Hart.
SO PLEASE HIDE YOUR JEWELLERY !
HIDE YOUR JEWELLERY!
Worst hospital experience in my life. Doctor never examined me, gave instructions to the nurse and discharged me in 45 minutes. Even the front desk staff were shocked that I was being discharged so quickly. Left Wellstar and traveled across town to Emory University Hospital where they immediately examined me, ran tests, administered treatment, and admitted me into the hospital. The quality of care and the bedside manners of the physicians at Douglas Wellstar has diminished and needs to be addressed.
Visit 8/12/19.... The nurse who checked me in right next to Triage and the Clinician who performed Super Track Registration were the kindest, most courteous staff members I encountered. They went above and beyond to show concern and help manage my pain as my visit stretched into its fifth and sixth hour. This was my first visit to Wellstar Douglas. I will avoid future visits at all cost. It was incredibly slow and painstaking. I also question some of the lab work that was ordered. I asked if I could be pregnant. I said, "No". I was told they have to verify it. So I had to do a urinalysis. I was fine with that until I got to x-ray for a CT scan and the technicians asked the same question. They also required to sign a waiver. It was as though they had not even bothered to check the test results. But I'm 100% sure they will bill my insurance for it. Same with the bloodwork that was ordered. Not quite sure why it was needed or what they will be using it for...
Nursing staff laugh at patients and make crude comments regarding their health status. My colleagues actually made fun of a patient presenting with a miscarriage and pain. Disgusting. They have mugshots posted of patients as well.
If you have an extensive history of medical visits be prepared to have your health team assume and diagnose you before you even walk back.
Inconsistent staffing and work process which leads to your excessively long wait time.
Dirty facility. They reuse mop water for days and you smell mildew as the equipment operator rides through the Departments with the floor cleaner.
Pediatric ED is a good addition. The physicians are affiliated with CHOA so this community has great access to care for their children. However, if your child visits during the off hours.... the physicians fight over who will manage their care. During the week the peds ED opens after 3pm, weekends 11am.
Dried blood caked the stretcher hand rail one day. Watch what you touch in this hospital. My recommendation is to travel to Tanner if it's an option.