West Valley Medical Center
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feedback about West Valley Medical Center
I would never recommend this place for medical care. Spend the extra 10 minutes and go to St. Luke’s. Unless your well-being isn’t important to you.
In September I was taken via ambulance to West Valley’s ER. I had been suffering severe back pain and at its worst, had been on the floor for ten hours with back spasms. The paramedics had to administer IV pain medication to get me on the stretcher just to get in the ambulance.
Upon arrival at West Valley, we informed the staff that I have breast cancer and had been having pain for several days in my back. They tested my reflexes and said because I could move my hands and feet, that I was fine and “there was no reason I couldn’t go home.” My husband argued that I was in too much pain for it to be nothing and asked that we be taken to St. Luke’s if they wouldn’t help us. We were then escorted out of the ER by four staff members and given back exercises to do.
The next day, still in excruciating pain, we went to St. Luke’s. They actually did their job and took an X-ray of my back revealing my spine was broken in 3 places because my cancer had spread. They fit me with a brace and appropriate medical referrals.
We complained to West Valley about our care and received a letter saying they had handled my case appropriately. Sending me home with a broken back, no brace and exercises that are contraindicated for a broken back, that is their standard of care. Horrible experience.
It was really nice. Treatment was handled fast and responsible. All my needs we're met or exceeded. I had a three day stay, which I wish I didn't have. But if I have to stay I'd do it at West Valley.
I was very well taken care of before, during and after my surgery two weeks ago. The staff was attentive, the per surgery and post surgery areas were clean and well stocked. I’m pleased to have chosen West Valley for my surgery.
I went to the ER for treatment. The service was good but come to find out that even though the hospital is listed as in network, for my insurance, they dont have in network ER Doctors. There is a blurb about it on the consent to treat form. When you are in the ER in a facility listed as in network for your insurance, why would you even think to question whether the Doctor is in network? You go to the ER to be seen by a Doctor, not a hospital. You will be stuck with the Doctors bill. What should have been covered is now your responsibility. The response from the facility is, we understand your frustration but it is your choice to come to the ER. That is very poor patient care.
This is the best hospital ever! It was great 3 years ago when my husband had his surgery and has maintained the quality of service, friendliness, and expertise since. The doctors, nurses, and support staff are knowledgable and friendly always making sure you are kept up to date on the progress of the person that is in the hospital and, that the patient is comfortable and want of nothing. The cafeteria has good food, too. Great Job, West Valley Medical Center!