West Valley Medical Center
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feedback about West Valley Medical Center
i got the help i needed. the patients and staff I met there were amazing and kind hearted people. I've had very mad psychiatric hospital experiences and I went in afraid and not knowing what to expect. they really worked with me and gave me the help i needed when I didnt know where else to turn. I highly recommend this facility to anyone who needs somewhere to turn to.
I would never recommend this place for medical care. Spend the extra 10 minutes and go to St. Luke’s. Unless your well-being isn’t important to you.
In September I was taken via ambulance to West Valley’s ER. I had been suffering severe back pain and at its worst, had been on the floor for ten hours with back spasms. The paramedics had to administer IV pain medication to get me on the stretcher just to get in the ambulance.
Upon arrival at West Valley, we informed the staff that I have breast cancer and had been having pain for several days in my back. They tested my reflexes and said because I could move my hands and feet, that I was fine and “there was no reason I couldn’t go home.” My husband argued that I was in too much pain for it to be nothing and asked that we be taken to St. Luke’s if they wouldn’t help us. We were then escorted out of the ER by four staff members and given back exercises to do.
The next day, still in excruciating pain, we went to St. Luke’s. They actually did their job and took an X-ray of my back revealing my spine was broken in 3 places because my cancer had spread. They fit me with a brace and appropriate medical referrals.
We complained to West Valley about our care and received a letter saying they had handled my case appropriately. Sending me home with a broken back, no brace and exercises that are contraindicated for a broken back, that is their standard of care. Horrible experience.
It was really nice. Treatment was handled fast and responsible. All my needs we're met or exceeded. I had a three day stay, which I wish I didn't have. But if I have to stay I'd do it at West Valley.
On January 17, 2019 I found my wife lying on the floor of our bedroom going through what turned out to be a major stroke. She was taken by Ambulance to West Valley Medical Center in Caldwell Idaho. First let me say this, the ER staff at this hospital was awesome. They were friendly, reassuring, knowledgeable and professional. Though my wife did not recieve her full in patient care at this hospital I am convinved beyond a doubt that their actions along with the EMS personnel that came to my house are the reasons my wife is alive. To the ER staff at West Valley Hospital, Thank you from the very depths depths of my heart. Forever grateful!!
Very kind and supportive staff, always friendly and attentive.