Western Pennsylvania Hospital



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Consumer feedback about Western Pennsylvania Hospital

West Penn Hospital
Reviewed from Google

3.6 out of 5 stars

James Bair
James Bair

5 out of 5 stars

posted 1 month ago

My wife has delivered both of our children at West Penn and after an incredibly positive first experience, they have blown away expectations now two years later. I am so thankful to have access to such an incredible hospital that has a positive culture that emanates through the hospital. The nursing staff is five star...caring, thoughtful, knowledgeable and positive influences on new parents. The doctors were friendly, thoughtful and thorough.

Even the food staff were great and the food was good! My wife ordered cod one night (which made me nervous...still a hospital, right?). We both agreed that it was delicious and perfectly seasoned and cooked. We typically stick to Monterey Bay fish grotto for seafood in Pittsburgh and while this may not be Monterey Bay it was darn good.

100% of my interactions were positive. I am so thankful we chose West Penn. I can’t thank them enough for making our experience even more special. There can’t possibly be better place to have a baby in Pennsylvania.

Chris Murray
Chris Murray

5 out of 5 stars

posted 3 weeks ago

From the staff bringing meals to my wife, to the nurses, doctors, and physicians. Everyone has been pleasant and respectful. I regret not coming here sooner. We should have had our first child here.

Timothy Baughman
Timothy Baughman

2 out of 5 stars

posted 2 months ago

Brother is in for chemotherapeutic morning, multiple
Phone calls, takes information desk for ever to answer, daytime nurses seem very polite, but the weekend shift ( WOW ) wife was
On hold for ten minutes with nursing station, when lady asked if still waiting, another 30 minutes go by and lady comes back on and says sorry, nurse is unable to take your call, was at 1:00 am, 12 hours later and nobody called us back, feeling sorry for my brother. Hope he won’t need to go back again

Genevieve McCauley
Genevieve McCauley

4 out of 5 stars

posted 1 month ago

I ended up delivering my son here in a very busy time. I had a horrible labor but all the doctors, the nurses, the anesthesiologist, were wonderful. After my emergent c section I had a nurse who was really grumpy. She yelled at me because I said I felt stiff and told me I needed to get up and move. I told her I didn't know anything about C sections, it was an emergency. And she was a bit nicer after but someone also stole my phone charger. I called down for it and wouldn't be surprised if it was her.
After that everyone was wonderful. I learned more about nursing from Bob, the guy who teaches it lol. I thought it was funny it worked out that way. My son is beautiful and healthy. He was a NIC-U baby. They took care of him.
They took care of me too. The nurses I had were wonderful. They also give you such good food. Even the ladies who cleaned the room and brought the food were nice. I also recommend here. I was high risk and my son was early. They made it easy for me

Bonnie S
Bonnie S

1 out of 5 stars

posted 3 months ago

After years of good and professional experiences, my experience at breast imaging on Friday, 12 April 2019, was abhorrent. The practice of overscheduling women for cancer screening imaging is apparently the business model. There is a severe lack of respect for my time, and my health concerns.
I spoke with hospital administration after waiting for over an hour for my appointment (something else scheduled for noon) and she offered to take me back to wait. That's what I was complaining about. What was she going to do with only one machine? Kick someone else off of it, make me wait longer, give someone else inferior service? There was nothing that she could do to help me, and she wouldn't entertain the idea that the process was broken.
Now, I have to drive additional miles through traffic to the other side of the city, take another day off from work, find another medical facility, and pay for parking.
I also have to return to West Penn, physically pick up my 20 years worth of x-rays, pay for parking (if I can find it, since it is at a premium), perhaps, or perhaps not have a competent person help me.
If I were over an hour late for an appointment with them, would they respect my tardiness?
Boy oh boy, AHN, you blew it with this one.