Wilkes-Barre General Hospital

Address

575 NORTH RIVER STREET, WILKES-BARRE, PA 18764 USA

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Phone

(570) 829-8111
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575 NORTH RIVER STREET, WILKES-BARRE, PA 18764 USA

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Consumer feedback about Wilkes-Barre General Hospital

Kate Hodle
Kate Hodle

1 out of 5 stars

posted 2 weeks ago

If there was a way to give this hospital negative stars believe me I would.

It only took two weeks to get my mother real diagnosis. They only shoved tons of laxatives and laxative drinks down her throat and kept telling her she was constipated so they can’t admit her into the hospital. Finally after pain and a agony they admit. Two days into her hospital visit the surgeon has to be called in because now she finally has a huge hole in her colon and they had to take 10 inches off of her intestines. She only weights 95 pounds and was literally dying. But as the nurses will say your mom was never an urgent patient she is just constipated. This hospital Is unprofessional.

So now my mother must suffer for the next 3 months and be on bed rest majority of the time. Until she is able to get better. This is all because lack of care for a patient who was seriously ill and no one took her seriously.

She took and ambulance to the ER because she figured she wouldn’t have to wait because she was in so much pain... mind you this was her third visit there. We paid for ambulance ride just for here to be placed In the waiting room because her vitals here fine and she was not an urgent patient..... they said they had no beds while I walked back to the room with her I seen plenty of beds available. The charge nurse was awful and was very rude and said “let me tell you somethign that is not how hospital work she won’t come first because there are other people before her that are more important.. your mother is stable” sorry but just because she was stable doesn’t mean she is okay she obviously had fluid leaking in her... this place is incredibly horrible.

The staff here is horrible in the emergency and pediatric unit where they placed my mother. Every time you ask the nurses a question they play dumb and say things like “well what do you want me to tell you... you’re mother had surgery?”

Regina Croto
Regina Croto

5 out of 5 stars

posted 2 months ago

The experience in my lifetime with hospitals was always grueling and miserable to say the least. As a ICU patient the care of the staff and the doctors following up was mind blowing to actually know what was going on throughout my whole experience. Never having a major heart attack before the ordeal was shaking. The food was tasty for a gluten free and dairy free lifestyle lead and transitioned through with the help of the dietion. All my visitors we treated with respect. As a Floridian the difference in care was amazing and stress free for the first time in my hospital experience. Thankful to the heart specialist team, doctors and nursing staff. My stay was almost a week and everyday was blessed by great staff.

KM 421
KM 421

1 out of 5 stars

posted 3 months ago

We came here from NYC to visit a loved one who is seeking treatment here. Parking garage rates are superb deal. From what we noticed, the hospital was clean. Most importantly the staff did their best in accommodating our cranky loved one. Throughout our visit everything appeared to be fine. At 7p, after we said our goodbyes and see you later to our loved one we started making our way to our car in parking garage.
As instructed, we were passing through the walkway making our way to the elevator. As we make a left to enter the elevator area there just laying around were clear garbage bags full of garbage and a big cardboard box with another clear garage bag full of garbage. There were colored clear bags with dirty linens. The most disturbing was the red hazardous waste bag that was full and left open. The bags were clearly unattended with no one around. I've never seen anything like this before ever. Such a disturbing and shocking scene to walk into without warning.

Follow-up: Originally, I gave this hospital 2 stars but am now giving it 1 star. How is our loved one supposed to get better if he is being rushed through treatment so that he can be sent on his way out. If you have any love for those you care about, please seek an alternative medical facility.

Alex Marino
Alex Marino

5 out of 5 stars

posted 5 months ago

Rachel Briggs was a phenomenal member of staff. She took awesome care of my mother. She made an extremely difficult situation very Easy and hopeful for a good outcome. I appreciate and commend Rachel Briggs. Thank you.

Staci Dunn
Staci Dunn

1 out of 5 stars

posted 4 months ago

Our daughter went through about an hour of excruciating ear and head pain as she waited to be seen at this, so called, hospital. Our daughter was at the point that she couldn't stand, she would hold her head and hyperventilate. I knocked on the triage door, as I heard the nurses laugh with each other, looking for help. I was told TWICE that I had to just wait because they didn't have any room for her. This was despite the fact that our daughter was screaming with head pain and nearly writhing on the floor except that I had to hold her. The triage staff spoke to us as if we were some kind of nuisance and not like concerned, scared parents of a little girl. Several hospital staff walked by her screaming in pain and didn't even turn in our direction. One nurse even came out and announced "Its not first come first serve" (with a laugh). So we decided to rush out daughter to another hospital and she was seen right away. In addition to this her pain was so bad that her heartbeat became irregular. This WILL be raised to hospital administration.

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