Wilkes-Barre General Hospital

Address

575 NORTH RIVER STREET, WILKES-BARRE, PA 18764 USA

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Phone

(570) 829-8111
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575 NORTH RIVER STREET, WILKES-BARRE, PA 18764 USA

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Consumer feedback about Wilkes-Barre General Hospital

Patrick Abdalla
Patrick Abdalla

4 out of 5 stars

posted 1 month ago

We’ve had to use it a few times. They were pretty good during our daughter’s birth. When I sliced a finger open and had to get stitches, they were fantastic.

Lauren MacVicar
Lauren MacVicar

2 out of 5 stars

posted 1 month ago

I just got out of there I went AMA and I don’t care. They made me wait almost two hours for a bed then when they got me in there I was in my room and I waited another 10 minutes. Then the doctor said that I had a concussion but then when I showed her the chipped bone on my forehead she didn’t even care. Then when I was leaving the staff told this guy who is a nurse that I was leaving and the guy goes room number so and so yeah she can go please.Like you don’t EVER said that to a patient!...

By the way I had to get a ct scan but I walked out on that. Some of the staff recally need to start worrying and taking care of there patients by reassuring them that they’ll understand you and help you feel comfortable and then they take there time helping those in need.

Dr Mike Ecker
Dr Mike Ecker

2 out of 5 stars

posted 2 months ago

Mixed Bag But Few Stars If You Need The ER!

My wife and I arrived to a packed emergency room on a Saturday afternoon. Know those commercials promising to see someone within a half-hour? Well, it took at least that and that was just to get preliminary information - a kind of stall.

Though in big pain and desperate for a bed, it was over three hours before she got placed in a transitional room with bed. From this point on, care seems to have gotten better - except for at least two misdiagnoses (no, not a foreign bug; no, not hepatitis or jaundice) before getting the gall bladder as main problem.

So, surgery was finally scheduled for the next day (two days after arriving in the ER)... until that was canceled! My wife, still in pain more of the time than not, and in tears, did not even know why or when new date would be. The nurses seem to take their good sweet time responding to beeping alarms going off or getting patients pain meds. But, to be fair, they might just be following doctor instructions on that last point. Other than that, the nurses were very nice, and thus two stars instead of the one that may be the real earned grade.

Oh, and short-term parking for emergency area? Non-existent.

P.S. Not a medical doctor (just a mathematician), but unclear to me why one would follow gall stone removal with removal of gall bladder later after gall bladder healed? Huh?

I shudder to see the bills for her co-insurance, deductibles, ambulance ride, etc.

Lauren Miller
Lauren Miller

1 out of 5 stars

posted 2 months ago

I’m only putting one star because I don’t think you can put zero stars ? NEVER take a loved one to this hospital ! My sister almost overdosed on Christmas. I was traveling home for the Holidays and made it home to go straight to the ER at this hospital. They gave me attitude that I had my guitar with me and told me I had to leave it in the car. Guitars get ruined in the car. They wouldn’t let me take the guitar back in my sisters room. They then LIED to me and said my sister, who almost died, didn’t want to see me and I’m not allowed back. That WAS NOT true. My sister was asking them over and over again for me to come back so I can pray with her. It was Christmas! We were there for 7 hours and they wouldn’t let me go back and see my sister. My mom is in surgery the day after in another hospital and I have to call and see if my sister has been discharged yet and they wouldn’t tell me. They continually didn’t try to help me. i wanted to file a complaint and the customer service lady told me “she doesn’t want to deal with my drama and hung up on me” the ER transferred me to Crisis Center because they didn’t want to tell me if my sister was still there and Crisis Center literally picked up the phone. And then hung up. I never complain like this so you know this is a horrible place to go. Never ! Never ! Never ! Go to this hospital. They don’t have kind hearts. It seems like the majority of customer service has wicked and cold hearts. I’m so upset with their service, I am making sure to file a complaint with the State about this being one of the worst hospitals in the United States. Employees.. it’s time to start looking for another job......

Management needs to do a better job at training their workers to operate with compassion and respect. It is NOT a crime to want to sing a song to your sister who almost died on Christmas.

Whoever reads this, please spread the word and go to Berwick Hospital instead. I took my mom there this morning for surgery and they were kind and gave me free breakfast for the hardships we were dealing with. They weren’t cold hearted.

Kate Hodle
Kate Hodle

1 out of 5 stars

posted 4 months ago

If there was a way to give this hospital negative stars believe me I would.

It only took two weeks to get my mother real diagnosis. They only shoved tons of laxatives and laxative drinks down her throat and kept telling her she was constipated so they can’t admit her into the hospital. Finally after pain and a agony they admit. Two days into her hospital visit the surgeon has to be called in because now she finally has a huge hole in her colon and they had to take 10 inches off of her intestines. She only weights 95 pounds and was literally dying. But as the nurses will say your mom was never an urgent patient she is just constipated. This hospital Is unprofessional.

So now my mother must suffer for the next 3 months and be on bed rest majority of the time. Until she is able to get better. This is all because lack of care for a patient who was seriously ill and no one took her seriously.

She took and ambulance to the ER because she figured she wouldn’t have to wait because she was in so much pain... mind you this was her third visit there. We paid for ambulance ride just for here to be placed In the waiting room because her vitals here fine and she was not an urgent patient..... they said they had no beds while I walked back to the room with her I seen plenty of beds available. The charge nurse was awful and was very rude and said “let me tell you somethign that is not how hospital work she won’t come first because there are other people before her that are more important.. your mother is stable” sorry but just because she was stable doesn’t mean she is okay she obviously had fluid leaking in her... this place is incredibly horrible.

The staff here is horrible in the emergency and pediatric unit where they placed my mother. Every time you ask the nurses a question they play dumb and say things like “well what do you want me to tell you... you’re mother had surgery?”

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