Request Your Medical Records from Massachusetts General Hospital
Complete guide to ordering your medical records from Massachusetts General Hospital in Boston, MA. Learn about your HIPAA rights, fees, expected turnaround times, and how to submit your request.
How do I order medical records from Massachusetts General Hospital?
To order medical records from Massachusetts General Hospital in Boston, MA, submit a signed authorization to the health information management department. The federal HIPAA Privacy Rule generally requires covered entities to act within 30 calendar days, with one limited extension; state law may be faster. Available submission methods must be confirmed with the provider. MedicalRecords.com can coordinate an authorized request, but provider timing is not guaranteed.
Your HIPAA Rights at Massachusetts General Hospital
Under the HIPAA Privacy Rule (45 CFR §164.524), you have the legal right to access your medical records from Massachusetts General Hospital. Key protections include:
- 30-day response requirement — Massachusetts General Hospital must respond to your request within 30 calendar days (one 30-day extension is permitted with written notice).
- Right to designated record set — You can request medical records, billing records, insurance records, and other information used to make decisions about your care.
- Electronic copies — If your records are maintained electronically, you may request an electronic copy in the format of your choice (if readily producible).
- Reasonable fees only — Providers may only charge reasonable, cost-based fees for copying. Many states cap these fees below federal limits.
- Right to file a complaint — If Massachusetts General Hospital fails to comply, you may file a complaint with the HHS Office for Civil Rights (OCR).
Source: U.S. Department of Health & Human Services, 45 CFR §164.524 — Access of individuals to protected health information. Last reviewed January 2026.
Health Information Management (HIM) at Massachusetts General Hospital
- Phone
- (155) 441-6841
- Accepted Request Methods
- MailOnlineIn Person
Expected Turnaround
30 business days
Copying Fees
Reasonable, cost-based fees per HIPAA
Massachusetts Medical Records Fees & Regulations
Filing Deadline
You have 90 days to file a billing complaint in Massachusetts.
Patient Advocate
Massachusetts Office of Patient Protection, Health Policy Commission — File a complaint
No Surprises Act Compliance
Massachusetts Chapter 358 provides state protections that complement the federal No Surprises Act. The Office of Patient Protection handles complaints, and the Division of Insurance enforces compliance for state-regulated plans.
How to Request Medical Records from Massachusetts General Hospital
- 1
Gather your identification
Prepare a valid government-issued photo ID and any details about your visits to Massachusetts General Hospital (dates of service, department, treating physician).
- 2
Complete a HIPAA authorization form
Download or request a HIPAA-compliant medical records release form from Massachusetts General Hospital. Fill in your personal details, specify the records you need, and sign the form.
- 3
Submit your request
Submit your signed authorization to Massachusetts General Hospital via mail, online, in-person. Keep a copy for your records.
- 4
Pay applicable fees
Pay any applicable copying fees. Under HIPAA, fees must be reasonable and cost-based. Massachusetts may set additional fee caps.
- 5
Receive your records
Massachusetts General Hospital typically fulfills requests within 30 business days. HIPAA requires a response within 30 calendar days.
Ready to Request Your Records?
Skip the paperwork. Start your medical records request from Massachusetts General Hospital online. We prepare the authorized request and follow up; the provider controls availability and release timing.
Order Records from Massachusetts General Hospital