Crystal Practice Management and EHR

From an end patient perspective, the app is terrible. It looks like something from 10-15 years ago. The date time is not accurate based on my provider so messages sent do not have the correct time. My provider address is listed so the time should match. I tried to create my own password, followed the directions and it just hung, literally for an hour before I closed the window after no response. I figured it out on my own. It was because special characters are not allowed but the instructions do not say that, instead the site glitches. The site just doesn't match the quality of my provider. It looks like their version of the portal is snazzy but not from the patient side (the end customer)!

Great software. Top notch.

When your software goes down expect tech support wait to be 3 to 7 hours before a live person returns your call. Good software when it's up and running but the corporate management of the company has failed its customers by not scaling their tech support properly.

I have never used a more intuitive system. Completely customizable and works more like a cooperative. You can request changes be made to the system and they totally listen! Try to say that about Officemate or Compulink! They also have amazing tech support. My only negative, You ALWAYS have to leave a message but they do call you back. I just wish we could speak to a human when it is just a simple issue instead of waiting for a call back. Sometimes I just figure it out myself by the time i get a call back. Email usually results in faster response times.

Often hour waits to get in contact with tech support. Josh B