What does the Undeniable money-back guarantee cover?

Full terms and conditions for the Undeniable money-back guarantee on insurance appeal letter services. Eligible tiers include DIY Toolkit, Fax & Submit, and Full Service within 90 days of purchase.

How long do I have to request a refund?

The guarantee is valid for 90 days from the date of purchase. Refund requests received after 90 days are not eligible. Email support@medicalrecords.com with your order ID and the insurer's decision document.

Money-Back Guarantee Terms

Q: Is the money-back guarantee valid for all plans?

The guarantee applies to DIY Toolkit ($19), Fax & Submit ($49), and Full Service ($199) tiers. The Free Analysis tier is not eligible for refunds since no payment is collected.

We stand behind the quality of our AI-generated appeal letters. Here are the full terms of our guarantee.

Last updated: February 25, 2026

Eligible Plans

The money-back guarantee applies to the DIY Toolkit ($19), Fax & Submit ($49), and Full Service ($199) tiers. The Free Analysis tier is not eligible for refunds as no payment is collected.

Guarantee Period

The guarantee is valid for 90 days from the date of purchase. Refund requests received after 90 days are not eligible.

Conditions for a Refund

To request a refund you must:

Have used the service to generate an appeal letter for a legitimate insurance denial.
Provide a copy of the insurer's decision on your appeal (the denial of your appeal).
Believe that the generated appeal letter did not meet professional quality standards.

How to Request a Refund

Email support@medicalrecords.com with the subject line "Guarantee Refund Request" and include:

Your order/appeal ID
The insurer's decision document
A brief description of your concern

We will process eligible refunds within 10 business days to the original payment method.

What This Guarantee Does Not Cover

Appeal outcomes. We cannot guarantee that your insurer will overturn a denial. The guarantee covers the quality of the appeal letter itself, not the insurer's decision.
Misuse. Letters generated with intentionally false or misleading information are not eligible.
Third-party fees. Costs incurred outside of MedicalRecords.com (e.g., faxing fees from other services, postage) are not refundable by us.

Important Disclaimers

Undeniable is not a law firm and does not provide legal advice. Our AI-generated appeal letters are informational tools designed to assist you in exercising your right to appeal an insurance denial. They are not a substitute for professional legal or medical advice.

Success rates referenced on our website are based on published industry studies and do not guarantee individual outcomes.

Contact

Questions about this guarantee? Email support@medicalrecords.com or see our full Terms of Service.