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Read verified user reviews of Kaiser Permanente/CIDS from healthcare professionals. Reviews cover usability, implementation experience, customer support, specialty fit, and value for money. Submit your own review to help peers make informed EMR decisions.
Reviewed by the Durjoy Bhattacharjya · Updated August 2026
This assessment cannot be reliably completed due to Kaiser Permanente/CIDS appearing to be an internal system rather than a commercially available ambulatory EMR product
Any organization outside the Kaiser Permanente health system, as the product does not appear to be commercially available
Why practices switch TO Kaiser Permanente/CIDS:
Why practices switch FROM Kaiser Permanente/CIDS:
Based on analysis of: Healthcare IT forums, G2 and Capterra EMR review platforms, KLAS Research public information, General healthcare IT news coverage. Last researched: February 2026. This is original editorial analysis by MedicalRecords.com, not reproduced content.
Kaiser Permanente/CIDS is kaiser Permanente Clinical Information Decisional System (CIDS) was Kaiser Permanente's proprietary electronic health record system developed in the early 1990s to support the integrated care delivery model of one of America's largest not-for-profit health plans. CIDS served as the foundational clinical information system across Kaiser's multiple regions before being replaced by KP HealthConnect (based on Epic Systems) between 2004-2010 in a $4+ billion implementation that represented one of the largest private-sector EHR deployments in history. As a vertically integrated health system serving over 12.6 million members across eight regions, Kaiser Permanente developed CIDS specifically to support its unique prepaid group practice model where insurance, hospitals, and physician groups operate under unified management. The system was designed for comprehensive ambulatory and inpatient documentation, decision support, practice management, and care coordination across Kaiser's network of hospitals, medical offices, and specialty centers. CIDS was never marketed as a commercial product but rather functioned as an internal enterprise system serving Kaiser Permanente physicians, nurses, pharmacists, and care teams. The system emphasized integrated workflows that connected primary care physicians with specialists, laboratory services, imaging departments, and pharmacy operations within Kaiser's closed network. This integration enabled coordinated care delivery, streamlined referrals, and comprehensive patient record access across Kaiser facilities. The transition from CIDS to KP HealthConnect marked a strategic shift toward a proven commercial platform (Epic) that could better support Kaiser's growth, interoperability needs, and evolving regulatory requirements including Meaningful Use certification. KP HealthConnect inherited CIDS' focus on integrated care but added enhanced clinical decision support, population health management tools, patient portal functionality, and mobile access capabilities. Today, Kaiser Permanente operates one of the world's largest private EHR implementations serving approximately 218,000 employees including over 23,000 physicians. The system supports all major medical specialties across Kaiser's multispecialty group practices, providing comprehensive ambulatory and inpatient EHR functionality, embedded care management protocols, evidence-based clinical pathways, and analytics for quality improvement and population health management. As an internal system within a closed network, pricing follows enterprise capital budgeting rather than per-provider subscription models typical of commercial EHR vendors.
Kaiser Permanente/CIDS primarily serves the Physician practices, Outpatient clinics, Specialty practices, Multi-provider groups market segments. It is used across specialties including family-medicine, internal-medicine, pediatrics, cardiology, orthopedics, and more.
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