Abbott Northwestern Hospital
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feedback about Abbott Northwestern Hospital
You are treated like a number. This is the worst experience of three surgeries I have been with for my wife. Just because you can contact people via text doesn't make it right for every situation. How about explaining what is going on and treating us all like this is not an every day occurrence for us. Someone said: "but they have the best doctors".The doctors travel from facility to facility and I prefer the Maple Grove hospital. Parking is free and the staff is great.
Only getting 1 star because the staff has been friendly. My 10 month old and I have been waiting for over 90 minutes to see a provider...never again. Best part is advertise their average wait time as 10-20 minutes! Such BS!
I was here for 6 days recovering from spine fusion. It seemed to take a day to get my pain under control, but after that things were great. I had one nurse that wasn't really great, but all the others were amazing. I wouldn't let one experience ruin everything. Very attentive nurses, nurses aids and staff. I appreciated everything and the food was really good. Overall, a great experience.
!!! Warning : Seek care elsewhere !!!
Incredibly poor and outdated practices. When you are in the ICU one of the most important factors is having your support team there. They offer a folding chair and nothing more. I have been to countless hospitals in MN and close to as many ICUs and I have never seen such horrible conditions. The only thing they cared about was billing me for as many services as possible and making sure to do everything in the middle of the night while one is asleep and unable to ask questions and challenge if something is really necessary or in my best interest. One rogue doctor withheld food for days, to the horror of other doctors who discovered what was occurring days later — no wonder I wasn’t getting better! I’ll take my chances traveling farther away to seek medical care, anywhere is better than here.
Additionally we spoke to patient care services to elevate our concerns and they failed to follow up on the issues at hand — but no worries they been super quick to bill me!
I will say there were a few staff members that were absolutely phenomenal and I just wish I could send a recruiter their names and have these poor wonderful souls placed in jobs at a better hospital.
I looked for reviews prior to choosing a hospital so I hope putting this out there saves some people from choosing Abbott. While a lot of the care was fantastic, the fact that they were not equipped for the problem we presented with, and unable to treat my wife as a human instead of numbers in a computer, was so incredibly scary and disheartening. The staff had zero compassion and didn’t at all care for the fear they were instilling with their choice of words. Also, 100% not LGBT friendly, as I was very frequently assumed to be my wife’s sister. I highly urge you to look elsewhere before choosing Abbott in an emergency. I will have PTSD for a very very long time because of the care my wife received. I am grateful she’s alive, but I really wonder if she’s only okay because I fought back against the care she was supposed to receive. My worst regret is the fact that I have to pay so much for this terrible experience.