Adventist Healthcare Shady Grove Medical Center
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feedback about Adventist Healthcare Shady Grove Medical Center
There nurses are wonderful from what we experienced. But I think the front desk lacks customer service. Also, it’s important to up keep the rooms. Before sending a patient into a room it would be reasonable for the nurses assistant to check the room by making sure it’s clean. Yes hospitals will get busy. But there’s a certain length of cleanliness and paying attention to things like blood in a room matters. Walked into a room and there were a bucket full of napkins with blood on them. cleanliness Matters, especially in a hospital where patients come and go.
But what do I know 🤷🏼♀️
I have always appreciated the service, care, everything...that I’ve received at Shady Grove Hospital. Their emergency room / department is staffed with some amazing doctors, nurses, others and their maternity unit is second to none. Trust me on that, both of my kids were born at Shady Grove. It’s an excellent hospital through and through.
Hospitals are not a usually a happy place. Having been here since few times, I have to either about the good service.
They have a nurse coordinator who helps families in the waiting room get updates. Nurses were very professional.
The cafeteria was a good surprise. It's not very expressive and good quality and run by Sodexo. I am so glad that decided to keep the price low in the cafeteria for some great food.
Never ever go to this hospital, they sent me to collection and now I have a mark on my credit all because the billing department failed to due their job and did not bill my insurance even after they have numerous copies of my insurance card. To make matters worse, the manager at 820 West Diamond Ave in Gaithersburg only focused on blaming me and not trying to focus on the real problem and fixing the billing departments mistake.
Mike provided very professional services as imaging tech. Gave me an overview of process before starting, and informed me of status as testing progressed.
At front desk, Kelsi was very efficient and friendly in getting me checked in.