Albany Memorial Hospital
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feedback about Albany Memorial Hospital
An overall lack of compassion from the ER staff, especially the charge nurse. I will not return and do not recommend Albany Memorial for any reason. If I ever have to go back there, I hope that I’ll be DOA.
Never have I taken the time to write either a positive or negative review for a doctor or hospital, but feel this one worth the time! A situation with my 80-year-old mother was handled with kindness, care, patience, tenderness as well as a great deal of knowledge. From beginning to end, and I do mean end, with the valet offering to fold up her wheelchair for me and place it in the back of my car! Well done, Albany Memorial! Among the long list of doctors I have been to with my mother over the years, you shine! A+ indeed!
Right now I’m sitting in room 10 in Er with my daughter whom is the patient. She fell and passed out after at mini golf today. There was a hole in between the side walk and path she was walking on. We aren’t from here. I’m a trauma nurse and critical care registered nurse. Registration was rude the first one coming in after being seen by triage and demanding information. I mentioned my child did not see a physician yet. She became defensive and said she didn’t need to an X-ray of my child’s ankle was about to happen. She continued to be rude, which of course made me defensive. Next thing you know she left as radiology tech came in and took my child stating they would be right back meaning “no you cannot go with her” I waited and she came back in a timely manner and as soon as she was wheeled in the room another registration person (nicer this time) came in. I gave all my info I could and I waited a bit and as the registration lady finished the doctor whom is also nice came in and stated the plan of care, then the nurse. She still is not splinted she still has no results yet and even though it takes 90 minutes per unwritten white board (not a big deal) for results I know a “wet read can tell me what’s going on” at least splint the swollen and painful ankle
I felt a pop and burning sensation on the right side of my head and didn't feel right. And it came on suddenly.
I went to this hospital because I had a good experience before, but will never go there again.
I got there and could barely hold my head up. After being in pain and no one else in the waiting room for over an hour, I went up and asked if I would be seen. The receptionist said I would be seen when they could because it wasn't an emergency.
Someone came in with a cut that didn't even need stitches and was in and out before I was even triaged.
I finally left and for what wasn't an emergency I had to see a specialist, so I am glad that receptionists can tell people they aren't an emergency.
I recently had surgery at Albany Memorial and was very impressed with the entire operation. The entire staff was professional, knowledgeable and caring. Thank you so much for a wonderful experience.