Alexian Brothers Medical Center 1
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feedback about Alexian Brothers Medical Center 1
Online payment system is joke, customer service is rude. Received multiple bills for one service ...after clearing up all the bills ..months later got another bill... tried to follow instructions on bill to pay online and over the phone.. both showed no balance 0$ owed.. emailed customer service and call them to clarify if there were any dues... they said 0$ balance... 2 months later they harass us and want to send for collections for non payment... the entire system is broken
I gave them 1 star if they had negative star ratings they would get more. I went to the ER at this hospital in an ambulance; it was not my choice. The night staff was Very rude. The place was a dump and not very clean. I was put on a monitor which no one checked ( too busy with their cell phones). I was there for 10 hours. The day staff was much better and finally took care of me. St. Alexius used to be a good hospital then Amita came along. For them it's all about the money.
Had our first child here in 2013 and returned just because of the amazing people who treated us with such respect and love the we just had to come back. Had our second baby in January 2018 and.... Well... I get why they have 2 stars. The nurses assigned to us had 0 empathy and were very curt with my wife. We couldn't wait to get out of there. A C-section and a low blood sugar baby separated from her but instead of empathy she got an hourly serving of attitude. My one recommendation to any one having a baby, find a better place to have the best week of your life. Respect your partner by not taking her to this hell hole.
After having immediate medical issues, my grandmother was brought here as it was closest. She has been in solid care from the doctors, which is the only reason there is 2 stars on this rating. After not being brought meals, meds being put on her table and left, and nurses refusing to help assist her when needed. It’s absolutely downright sickening to hear and see. If you have any other options, I’d highly recommend looking into them. To top it off, the nurse call button in her room is not even connected. It took 3 adults searching the hall and 20 minutes to bring attention to her room. Out of hand and completely terrible.
I used to brag about how wonderful this hospital was. Ever since the Amita merge, I tell people to possibly look elsewhere. Just tonight we had to bring our 4 yr old to the ER. She has had croup and woke up around 11:30pm with a horrible rash from her feet to her waist. We called her DR and they told us that they would feel safer to get the rash checked out right away. Ok, no problem, we got to the ER by 12:10am (The waiting room itself was empty, people came and went very quickly), we didn’t see a nurse or Doctor until 2:30am! We showed the Doctor where the rash was, of course it cleared up for the most part by now, he prescribed a steroid for the croup and had mentioned that “the steroid should help with whatever caused the rash as well, since I didn’t see the rash I can’t fully tell you what may have caused it.” Well maybe if my 4 yr old was seen in a timely manner, the Doctor would have been able to do a better examination! Staff wise most were friendly. There was a woman at the check in who you could tell hated she was working. Other than that the staff was friendly just not aware of time sensitive situations.