Alice Hyde Medical Center
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feedback about Alice Hyde Medical Center
Twice in two weeks I have had sick kids turned away at 6 pm.!! They do not officially close until 730pm!!!
Both time I was told If they took my kids they wouldn’t be able to go home on time!! This is incredibly unprofessional and extremely heartless!! Doctor are payed well to take care of us!! Many other professionals do loads of overtime... there is no excuses for this!!! I honestly wish I could no star this place because I can’t seem to get service!!!
I really like the service I have received here but have had a wait so the only reason it didn't get 5 stars
I brought my son in 3/5/19 at the end of the day. It was 6pm, they close at 7:30. My son was in the parking lot vomiting as he had been all day. I was hoping for some zofran and a note for school. They turned us away because they were too far behind at 6pm. (There was 1 other person in the waiting room) Never have I worked for a provider who would turn away a patient that came in an hour and a half before closing!! I was beyond upset. It wasn’t an emergency so of course I wasn’t going to use the ER. I drove all the way home to Moira from Potsdam to bring him to malone to the clinic just to be turned away. Next time we will just head back to potsdam.!
One star is too many. The nurses are wonderful but as far as doctors do yourself a favor and go see a good veterinarian. At least they examine and care about their patients. I went in for a back injury which to me was scary since having back surgery about a year and a half ago. I was treated as if I was lying about surgery and then he had a nurse come in and type everything we spoke about. My diagnosis (without being examined) was good luck have a nice day. I will die before i go there for anything ever again. Absolutely disgusted.
New to the area I have not read good reviews for ALice Hyde Medical Center, their Walk-In or Primary Care offices. So when my son needed to be seen for a hand injury I was not sure what I would find when I went to the walk-in.
What I found was personable-efficient front office staff and an efficient process in seeing and treating my sons injury. The X-Ray technician went beyond and when my son asked about CT scanning , she showed him a scanner and explained how they worked.
We were treated like friends and neighbors by professional and personable staff.