Alliancehealth Deaconess

Don’t ever send your love ones here for a mental evaluation! I brought my brother here to the ER thinking it’d be a 72 hour hold so they could see what was causing him to think about suicide. They said he wasn’t going to being to talk to anyone but I thought it was just for the first few days. I tried calling to see if he was ok but they pretended like he wasn’t even there, I told them repeatedly I brought him up there myself I was there for the intake. Still nothing 2 weeks go by I call again, I get the same bull response but now they’re saying they transferred him to another facility. They also told me he could have set up a password so when we called we could speak to him, THEY NEVER TOLD US THAT DURING INTAKE!!! Now his lost in the system and my whole family is worried. They won’t tell us where he is or how his doing. He doesn’t have insurance so they’re just racking up the bill. I should have never taken him here. My mother died here 15 years ago and there was malpractice, I thought since then they had gotten better but I was so wrong.

After three visits (two serious), it is clear this is the worst hospital I have visited in all of my life. Unfortuately I live closeby and this is where I am transported for serious issues. These doctors and nurses do not discuss your care with you. They will pull you through like cattle with absolutely no compassion or real concern. You are nothing to them but money. The only positive is they treat everyone equally. Nobody gets adequate treatment here.

Went for imaging. Staff was amazing!

My daughter was diagnosed with fluid in her lungs a few weeks ago and was told it was nothing to worry about by ER doctor. Today she was told to go back when the urgent care doctor said her lungs sound diminished and have them check again. She was told once again that she is fine and that doctor made a snide comment about urgent care doctor. Doesn't seem professional or like they care.

I noticed that some of the nurses would throw trash on floor from supplies instead of putting them in the trash we would have to pick up the trash after they left out.

The woman who changed the beds for the patients and touched equipment did not have gloves on. Gloves should be worn for her protection and the patient's protection.

We were never shown any film from CT scans or MRIs. We left the hospital not even knowing what the problem was and the problem still persist.

When our cardiologist office called hospital for medical records, they were told that there was not a patient by that name that had even been admitted. When I called Medical records, I told the lady that they told the doctor that a patient by this name was never admitted and instead of initially saying that she would check , she asked me "well who is "they"? I told her medical records (so she would be the "they") . She checked and told me that she sent the records and when I was thanking her, she slammed the phone down.

never again, not even after the Integris merger