American Fork Hospital
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feedback about American Fork Hospital
I called, not knowing what to expect trying to make my first prenatal appointment. The lady on the phone just sounded dumbfounded that I didn’t know where to call. She was so rude, I tried not to cry on the phone while she was being extremely snappy and rude. When I hung up I said alright thank you for your help her response was so dead and monotoned “Ya alright, bye”. Truly doesn’t even deserve a star at all.
Needed surgery after being in the ER and was diagnosed with complicated acute appendicitis and the surgeon I was assigned to would not perform surgery even when I asked for surgery multiple times during my multiple day stay because I needed it. If you ask about patient rights in choice of proper treatment the hospital defends the surgeon (for not performing surgery). I wasn't asking for any surgeon who is uncomfortable doing surgery on me to be forced to do it. I was asking for surgery and treatment to be provided from someone who IS comfortable doing it which they were not. I wish there was a mechanism in place so that you can be re-assigned to a different surgeon when your needs are not being met. I felt like a prisoner at this hospital until I was finally discharged 4 days later. I had to go to a different hospital and surgeon for proper treatment and had a quick outpatient surgery and was back on the road to recovery right away with immediate relief. I was billed as much at this hospital as I was at the one that actually did the surgery. I wouldn't recommend this hospital to anyone. Go to the bigger ones in Salt Lake Valley and definitely ask for a second opinion if you need surgery and didn't receive it here.
They have the best PCTs and nurses I've ever been around. Everyone is so helpful and always checking if we needed anything. Food was so good and everyone just seemed happy to help!
Asked about costs for a procedure and I was told my deductible had been met. Turns out that wasn’t true. I was billed over $2386.41 for a minor corrective surgery. I was actually billed much less for the original surgery. No transparency. Absolutely unprofessional. I’ll reaching out to my attorney about this.
Radiology is so slow, if one piece of equipment not broken, another is. I’ve had to reschedule a simple X-ray because of a failed printer(?).