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feedback about Aria Health
Basically almost killed my mother. Days on end of doing nothing for her, doctors not agreeing on diagnosis giving us different info every day, not knowing what to do or just not doing anything. She was starving to death and they didn't care. We finally had to get her transferred out of there or she would be gone. They had her diagnosis wrong. Thankfully she is still with us because we moved her. I will say this the nursing staff was pretty good, but this hospital should not be used for anything that is complicated. or when a patient cannot advocate for themselves like the elderly.
Took my daughter back soon as we got here.
At least 4 doctors/nurses were in her room and I am impressed with this hospital. I've been in a few hospitals in my life, and I've waited in the ER many times for long periods of time.
I would definitely recommend this hospital.
Friendly, caring, responsive team!
I planned to make this report private but could not locate the patient advocate contact info. My brother was taken to Aria Hospital, 3998 Red Lion Rd, PA on 8/2/19 around 10 pm. He called me frantically that he was having back pain radiating to his chest. I told him to call 911 immediately base on his medical history of stroke, high BP and cholesterol. I called the hospital 45 minutes later to see what was happening, he told me that he was sitting in ED triage and nothing was happening. I asked to speak with the nurse and explained to her that he complained of chest pain and needs more assessment. Her answer to me was that he didn't tell us that and I explain that because of the stroke, he is not able to explain situations clearly
Shortly after talking to the nurse, my brother called that he was wheeled out of triage to the lobby and left on the wheelchair with no one attending to him. I immediately, proceeded to the hospital. I asked if EKG was performed and what about blood work, to which the nurse again said to me we didn't do an EKG and I said even with chest pain? Long story short, his blood pressure was re-check and it was 217/100, he had abnormal lab results and kidney stone.
Every other staff in the ER were very pleasant and professional except this nurse (not nursing assistants) who worked in the Triage on the night of 8/2/19. By the time my brother was wheeled into the ER, he was disoriented, had peed on himself, in pain and BP was sky high, while this nurse sat at the cubicle behind a computer all the 4 hours I was there and could care less. She didn't give me her name but she was the only RN working in the triage by the lobby that night.
I am a healthcare worker myself and understand how busy things could be but this night, there was no other patient with the nurse when I arrived around midnight and what she did to my brother was negligence. I will like to be contacted through my email address for follow up. The two stars is for the other staff members.
Would rate a ZERO. Reception at front desk are rude and in no hurry to assist. Waited 20 minutes for any acknowledgement! And I was in front of there faces. No urgency and lack of empathy. Horrible!!
Er nurses rather stand there talking . 5 times I said I have to go to the bathroom . My nurse seem to not care. The nurses aid is great though . She seems to care . Blood drawn 2 hours ago still haven't heard anything .