I was VERY pleased, the ER was a bit slow to get me in. However, it was a very busy late afternoon on a weekend and no openings. Once I got in, everyone was polite and professional. I was admitted, room was very nice and all caretakers were exceptional. I had emergency surgery the next day and once again, nothing but great service and care. I was there for 5 days and was very pleased... Even the food was good, that was a pleasant surprise.
Being active duty navy and traveling here for school, I had to take my daughter here not once but twice in one day! Once for vomiting and once for pink eye. And let me say it was the most amazing hospital visits we have ever had. We were seen within 5 mins of checking in both times. And the total time spent for both visits was under 2 hours. The staff was super friendly and seemed to actually care and listen. The doctor actually spent time in the room checking up on us and playing with the baby. This was absolutely a wonderful experience. A million times better than any naval hospital. I wish I could always go to this hospital.
Had two thyroid surgeries. Preop, postop and floor nurses were awesome. Best hospital I have been in. Caring and most important they were excellent in their jobs. Volunteers also were great. Found a thyroid cancer other doctors and hospitals said I did no have.
My mom is here for an overnight stay, she is in constant agony with pain rating between 8/10-50/10 over the top pain. Most nurses, though nice, do not really care/have no sense of urgency to take care of their patients. You could get lucky with a good nurse, but you'll only see him/her once or twice before you get a new nurse. My mom called the nurses when she was already past due for pain medication, crying, and they still took another 30 minutes to bring her the single pill she needed. Highly recommend going elsewhere. Mayo is a couple miles away, worth the $.
We were also told AFTER her surgery that the hospital had a serious setback on IV medications due to the hurricane. Understandable, but maybe inform your patients BEFORE they need such medications.
Had to bring a family member to the ER, and although the staff were absolutely amazing, the facility is filthy. There’s so much dust in the rooms and some of the hand sanitizer wall units were empty. They need a cleaning crew to come in and sterilize the rooms before someone gets sicker they already are.
I gave three stars because the staff are wonderful and caring.