Baylor Regional Medical Center at Plano

Heart department Rocks....Mom Has surgery there and the staff was amazing. Very professional. I worked at a hospital and it reminds me of the family oriented staff...and the personal care they have for the patients.For the whole week while in rm 524 the staff was very attentive kudos to all that served her

We have always had professional and courteous service from everyone at the Plano office. Love the front desk staff and Janet did a great job. The only advice I have is that the checkout staff, specifically Paula H. avoid long conversations about other patient's healthcare while others are waiting in a line in pain. We appreciate the empathetic personality type, however we witnessed an elderly man in a leg cast struggling to stand while waiting for her to have a long conversation about her Hashimoto's disease with a patient. Would still recommend this organization to friends and family.

They are very slow. I brought my daughter in here. We sat in the lobby for an hour then they bring us to the back and we have been sitting in here for over an hour and no one has still yet to come in here to check on her. Wouldn't send my ppl here at all

Service was incredible. Nurses along with doctor showed good personal attention. Thank you Nurse Stephanie and Dr. Elise through the entire journey. But there were too many nurse sessions post my wife’s delivery. It’s became a bit exhausting and complete loss of personal space.

My mother came here for surgery and she stayed up for two entire days crying, she couldn't sleep because she was in so much pain. And her nurse absolutely refused to give her any painkillers. They told her that she was wrong and she actually wasn't in any pain she was just having anxiety. Absolutely ridiculous. I understand that there is an opioid epidemic in America but this treatment was completely unacceptable for any patient especially considering that my mother has no criminal record or history of drug addiction.