Baylor Regional Medical Center at Plano
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Address

4700 ALLIANCE BOULEVARD, PLANO, TX 75093 USA

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Phone

(469) 814-2000

Emergency service available

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Consumer feedback about Baylor Regional Medical Center at Plano

Vanity Posh
Vanity Posh

5 out of 5 stars

posted 3 weeks ago

My mother recently got a major back surgery. She literally flatlined and they brought her back. I noticed that the nurses in ICU went above and beyond for her. Thank God she was under such great care. I'd recommend this place to anyone.

Neil Turner
Neil Turner

1 out of 5 stars

posted 6 days ago

Crooks! If possible, do not go to this hospital!

For this review, please keep in mind that the doctors here are in fact very good, however, Baylor Scott & White's practices will violate your rights as a patient and lie to you to get every penny they can.

My experience:

I was hospitalized back in March of 2018 and while I was there I had my prescription meds from home brought to me so that i wouldn't have to pay the hospital's rate. When it was time for me to take this medication, the nurse told me that i was required to take theirs even though by law they are not allowed to force me to take their medications if i have a prescription for it. Fast forward a month and of course they charged me for my prescription that I already had on hand and on top of that added multiple other charges to cram my bill. I spent over an hour and a half on the phone with them disputing charges and was told that they would get back to me. 3 months later (today) I am continuing to get bills and I get a collections call from them and they tell me that they just never did anything about the audit. Then after that, the collections agent (who works for Baylor) straight up lied to me and told me that any disputes go automatically towards the pre-negotiated insurance rate and will not be taken off of the amount I owe. She just basically admitted to insurance fraud!!! On top of that she told me that they would send me to a collections agency if I don't pay the full balance as-is in the next month even though in 3 months they completely ignored my audit request. Keep in mind that these collections agents work directly for Baylor Scott White and are not a 3rd party company. So it's actually Baylor doing this, not some debt collector.

Again, the doctors were great, but if you go here be prepared for them to lie and cheat so that they can try to steal your money.

Devin McCoy
Devin McCoy

5 out of 5 stars

posted 7 months ago

I brought in my son with a complex problem. Our check in was fast and his workup was efficient. They were able to draw blood and scan him before he even had a room assigned. Our nurse was exceptional, great bedside manner - polite, efficient and took care of business. Dr Dallas was thoughtful and caring and got our son the care that he needed.

Overall, ER work is challenging. It must be challenging sorting out emergencies from non-emergencies. My hat is off to this ER team, the registrar, the imaging technician, the nurse assistant, the PA, and the doctor really showed that they care about Baylor patients last night.

Thank You All,

Devin

Jim Fortner
Jim Fortner

1 out of 5 stars

posted 1 week ago

Went in for shortness of breath, dizziness and nauseua. After several hours and many tests I was told all was normal and it was probably the medication I have been taking for three months. Nothing was done to address my condition or any check made of my three month old gout. Dr. Jimmenz spoke with me for less than five minutes and generally seemed disinterested. The billing person on the other hand was very efficient and spent much more time with me wanting to know how much of the $750 I would be paying. Bottom line I still have shortness of breath and dizziness. I recieved a robocall from Baylor two days after my visit. I voiced my concerns and am awaiting a call back. I wish I had read the reviews before my visit. Adding to my review. $6k in ER bills later from numerous sources to be told it was my medications causing the shortness odbbreath. IIwas able to get an appointment with another doctor who found an infection and put me on antibiotics. I still haven't heard from a live person at Baylor Scott White Plano and have nothing to show for them but $6k in bills from multiple sources.

Dwayne C
Dwayne C

5 out of 5 stars

posted 5 months ago

This place deserves a much better overall rating than it has. My girlfriend is there now about to have brain surgery. The staff has been incredible! It’s easy to get to and parking was free, unlike Baylor in downtown Dallas. I’ll be back at this hospital the next two days. If my review remains as is, you’re certainly in good hands here.