UPDATE: after posting these reviews Baylor finally got in touch with me and fulfilled their obligations and got this taken care of. I appreciate their follow through this time around, but it would be nice to not have to deal with the run-around and having to post a bad review to get them to call me back. All of this could have been avoided by just following the law and following up on a phone call to make sure that everything was properly taken care of.
Crooks! If possible, do not go to this hospital!
For this review, please keep in mind that the doctors here are in fact very good, however, Baylor Scott & White's practices will violate your rights as a patient and lie to you to get every penny they can.
I was hospitalized back in March of 2018 and while I was there I had my prescription meds from home brought to me so that i wouldn't have to pay the hospital's rate. When it was time for me to take this medication, the nurse told me that i was required to take theirs even though by law they are not allowed to force me to take their medications if i have a prescription for it. Fast forward a month and of course they charged me for my prescription that I already had on hand and on top of that added multiple other charges to cram my bill. I spent over an hour and a half on the phone with them disputing charges and was told that they would get back to me. 3 months later (today) I am continuing to get bills and I get a collections call from them and they tell me that they just never did anything about the audit. Then after that, the collections agent (who works for Baylor) straight up lied to me and told me that any disputes go automatically towards the pre-negotiated insurance rate and will not be taken off of the amount I owe. She just basically admitted to insurance fraud!!! On top of that she told me that they would send me to a collections agency if I don't pay the full balance as-is in the next month even though in 3 months they completely ignored my audit request. Keep in mind that these collections agents work directly for Baylor Scott White and are not a 3rd party company. So it's actually Baylor doing this, not some debt collector.
Again, the doctors were great, but if you go here be prepared for them to lie and cheat so that they can try to steal your money.