Baystate Medical Center

Address

759 CHESTNUT STREET, SPRINGFIELD, MA 1199 USA

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Phone

(413) 794-0000
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Emergency service available

759 CHESTNUT STREET, SPRINGFIELD, MA 1199 USA

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Consumer feedback about Baystate Medical Center

Baystate Medical Center
Reviewed from Google

3 out of 5 stars

Charity Mercier
Charity Mercier

5 out of 5 stars

posted 6 days ago

I went in for surgery 2/7/19. I was greeted as soon as I walked into the lobby. Registration was quick and they took me in right on time for pre-op. The entire staff was very nice and making sure I was comfortable and able to answer any questions I had. Very friendly and professional. Really put my nerves at ease knowing I was surrounded by a bunch of dedicated people. After surgery they made sure I was comfortable and good enough to go home. They then called twice today for post op follows ups. Overall just an amazing experience.

jazzy perez
jazzy perez

1 out of 5 stars

posted 1 month ago

My cousin was getting an ultrasound to check on her baby and find out the gender. April was very, very rude. No communication lack of care and just an overall bad atmosphere. I have no idea why Linda was even in the room she never spoke and just stared at April. Before she told us the sex of the baby she shot me a dirty look and said "there's not gonna be any hootin or hollering is there?". I was shocked. My cousin and I were not impressed with the service. What if it had been a first time mother? What if it had been a woman having a miracle baby? We were certainly not loud or obnoxious during the appointment so her comment was uncalled for.

IR Holt
IR Holt

1 out of 5 stars

posted 1 month ago

About the genetics department: Heidi is great. Choose Heidi, not COURTNEY MANNING. She is a HORRIBLE person whose knowledge and degrees are questionable. You expect to talk to people with bright knowledgeable minds and human hearts but all you get is bits and pieces of incorrect information and hard cold stoned looks while throwing big words at you and judging you when it's a struggle for you to put one foot in front of the other. If you want to deal with humans go somewhere else.

Junbug Melendez
Junbug Melendez

5 out of 5 stars

posted 1 month ago

A great place that took good care of my Mom with sugery, caring and attention to her health needs and comfort 😉👌🏼 Medical staff Rocks! But, the cafeteria has to be a little more comforting with their prices on there Coffee and food menus.. A little pricey for a stay over visitor and you think everyone eating there is a Dr. Or can afford $10 breakfast meal. That's dinner prices to some of us.. Starbucks gotta go! Not the place or comfort in price a patient visitor cares about. But, thank you Baystate.. You rock and just had to share! 😘👌🏼

Timothy Lynch
Timothy Lynch

1 out of 5 stars

posted 1 month ago

Was there for 2.5 hrs in pediatric waiting room for my daughter vomiting but no other output we went to triage pretty quick however after that I watched them take other people before my 3 yr old yes some had more serious issues no problem there however others with same or a teenager with a cut on finger (not bleeding bad) when I asked what's going on they couldn't give me anything other than we will get to you when we do.. we left went to mercy in er within half hour my 3 yr old was dehydrated. Wont be going back there again

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