Bon Secours Depaul Medical Center

Address

150 KINGSLEY LANE, NORFOLK, VA 23505 USA

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Phone

(757) 889-5000
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150 KINGSLEY LANE, NORFOLK, VA 23505 USA

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Consumer feedback about Bon Secours Depaul Medical Center

Shanna Jones
Shanna Jones

5 out of 5 stars

posted 1 week ago

They were pretty busy but as soon as I walked in I felt like I was the only patient they had. They were all very polite and attentive to my needs. I felt like they truly wanted to help me feel better.

Sara Westfall
Sara Westfall

5 out of 5 stars

posted 1 month ago

I was at a conference and became ill and was in terrible pain. Not being from Norfolk, I didn’t know where to go. First went to Sentara and the place was a mad house. People had been waiting for over 6 hours to be seen. I left and came here. Was in and out in 3 hours. I had X-rays, CT scans and lots of blood work. I was treated very well and all the staff were friendly. I would go back if I am ever in need of emergency medical care while in Norfolk.

rachel brown
rachel brown

1 out of 5 stars

posted 4 months ago

Please for the love of God do not go to this place. I was having an allergic reaction to some pain meds I was given hours earlier. At another facility.
I went to emergency room there. Instead of listening to me they acted as if I was on drugs I drove myself there with my 13 year old son to help me, and they berated me in front of him. Would not allow him to treatment area with me. Refuse to give me any medical assistance.( I even brought the pills with me to show them what exactly it was I had taken so I could be given the proper antidote ) Instead they allowed me to suffer in agony . I had to wail on the floor because I was ready to kill myself from the torture . It was the most horrific experience of my life. They took blood work and could of easily proven I was not on drugs . When I asked for the blood work results later to take up the issue with management. They claimed , they had not tested for that. If my mother had not come and threaten to contact her attorneys' and kindly ask them to provide me treatment I may have died . The Nurses were especially awful. If I could give negative 0 stars I would. This place should be shut down.

Samantha Wiggins
Samantha Wiggins

1 out of 5 stars

posted 7 months ago

absolute worst hospital I have ever been to. my last experience was in January of 2018. was sent via ambulance from urgent care for chest pains and shortness of breath because I was 36 weeks pregnant. keep in mind that I was tested at urgent care for strep and the flu. the nurse retested me for both. took the strep swab and jabbed it against the back of my throat and took the flu swab and shoved it so far up my nose I swear she touched my brain. being 36 weeks pregnant, they made me do 2 MRI scans on my chest and because baby was moving so much they couldn't get a good image. the doctor ordered a radioactive scan that could have harmed my baby and tried to force me to do it. they started wheeling me into the room when my husband and father had to stop them and the scan tech herself didn't even want to do the test. not even an hour later, I made them schedule medical transport to take me to a different hospital. my experience before that was when I gave birth. I was taken by ambulance from my house because I was losing blood. I was already scheduled for a c-section at a different hospital but the doctor still made me wait almost an hour before she did an ultrasound and then decided about 20 minutes later that 'it was time' to start the procedure. after the birth, I watched the nurses wheel my children up and down the hallways hitting bumps in the floor and practically throwing my children out of the bassinets. also had one nurse that was trying to burp my child and was throwing her around like a rag doll. if I ever have the choice on where to go, I will NEVER go back to DePaul. I would rather take my chances on going a longer distance to a different hospital.

Mercedes Smith
Mercedes Smith

1 out of 5 stars

posted 6 months ago

***Don't waste your time***Went on a May 11,2018, a Friday night, and at first the waiting room wasn't too full. So as the waiting room cleared it was just my family, and two other people. Now, before I continue my son had a fever 102 and his eyes were swollen. I get that some times other people come in and they take priority example, 2 ladies in labor, strokes, heart attacks, by all means take them first. But, everybody else should fall in that category of first come, first serve. 6 HOURS LATER NO ONE HAS SAID ANYTHING TO US, OR ANYBODY ELSE FOR THAT MATTER. We probably were fools for staying that long but it was close and It was late so we really didn't want to travel to Portsmouth and we thought he would be seen faster. At least that's the way we were thinking. The ladies at the front desk were shells sitting there dumbfounded and not able to articulate anything other than "I don't know". Not "I don't know and I can ask to find out something", but just a dry " I don't know ". Now at this time my boyfriend and I are sitting with our 7 month old son as he is burning up, I'm angry. I literally go up to the desk and make them pull my son out of their system and the original 2 people in there with us come up as well are asking why they haven't been seen. Crazy thing, they hooked one of them up to be prepped for an IV but left her in the waiting room. TERRIBLE TERRIBLE TERRIBLE.
What is the purpose of the Emergency room there, if you're gonna under man it, and provide mediocre service. Get your life DePaul.

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