Bon Secours-St Francis Xavier Hospital
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feedback about Bon Secours-St Francis Xavier Hospital
My first visit was great! Dr.Rosen is easy to talk to and his staff is very courteous. Thank you!
Can I just say that doctors and nurses at this hospital are amazing and wonderful. I had a great experience with them a couple of months ago. What I can say is that im definitely unsatisfied with being harrassed by the billing department, demanding that I pay my full balance which is of course a ridiculous amount of money as it is. I told them repeatedly that I am working with my insurance and that I can't pay at the moment but I will pay my bill for sure. That didn't satisfy them apparently since for this entire last week and this week I have repeatedly gotten phone calls from your billing reps. Not once a day. But three times a day. Im getting sick of it since im at work when they call and no one I talk to is pleasant whatsoever on the phone. This is unacceptable. I shouldn't be harrassed repeatedly after telling them to go ahead and set up a payment plan and that im still working with my insurance on this. I shoukshou have to deal with this with it being the holiday season .I am beyond disgusted with them. They could be more sympathetic about it and so should the hospital but you know you want all the money you can get from people like me. Not only that but now there is a minimum amount of money we have pay for a monthly payment plan or pay in full. That's it..that's all the help your going to give people. Im beyond done with being harrassed. It's unacceptable and immoral.
Asked before I checked in about MRIs was told up to doctors discretion. After I signed paper work when visited by dr was advised they don’t even have them at night! Put needle in me for an IV I never got. Left the same way I felt when walked in. But they’ll be sure to send me a big old bill. Totally feel like conned out of money. Looking forward to some fun calls with the billing department explaining this experience. Highly do not recommend coming here.
Beyond frustrated!!!!! I was just calling to get a room number for a delivery to a patient. After 12 minutes of being on hold, I finally hung up. I wasn't ever able to speak to a person. I expect much more from a great hospital.
After Tri-County Radiology could not do a CT Scan due to a broken machine, St Francis took my 88 yr old mother as a walk-in (add on) at 3:30. It is now 6:15 and still waiting. The orders were ok for TriCounty but St Francis said they were coded incorrectly. Waiting on new orders which the Urgent faxed while I was on phone 10 minutes ago. Next time we will start at an ER because we would have been home by now - we have been at this since 1:00.
The registration staff was great - the biggest complaint is not keeping folks informed about delays or what is going on. We have been sitting in the CT room for an hour with no one telling us what the delay was. The off going CT tech stopped by to let us know but no one else in this hour.
Dr. Kelli Young and RN Kerry have me revising this review due to the great care in the ER on the follow up from the CT scan. They were very patient and attentive with mom- explaining everything they were doing.