Bon Secours-St Francis Xavier Hospital
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2095 HENRY TECKLENBURG DRIVE, CHARLESTON, SC 29414 USA

Address

2095 HENRY TECKLENBURG DRIVE, CHARLESTON, SC 29414 USA

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Phone

(843) 402-1000

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Consumer feedback about Bon Secours-St Francis Xavier Hospital

Greg Cappannari
Greg Cappannari

1 out of 5 stars

posted 2 weeks ago

Asked before I checked in about MRIs was told up to doctors discretion. After I signed paper work when visited by dr was advised they don’t even have them at night! Put needle in me for an IV I never got. Left the same way I felt when walked in. But they’ll be sure to send me a big old bill. Totally feel like conned out of money. Looking forward to some fun calls with the billing department explaining this experience. Highly do not recommend coming here.

CeCe Lou
CeCe Lou

1 out of 5 stars

posted 3 months ago

Beyond frustrated!!!!! I was just calling to get a room number for a delivery to a patient. After 12 minutes of being on hold, I finally hung up. I wasn't ever able to speak to a person. I expect much more from a great hospital.

Karen Cordray
Karen Cordray

4 out of 5 stars

posted 2 months ago

After Tri-County Radiology could not do a CT Scan due to a broken machine, St Francis took my 88 yr old mother as a walk-in (add on) at 3:30. It is now 6:15 and still waiting. The orders were ok for TriCounty but St Francis said they were coded incorrectly. Waiting on new orders which the Urgent faxed while I was on phone 10 minutes ago. Next time we will start at an ER because we would have been home by now - we have been at this since 1:00.

The registration staff was great - the biggest complaint is not keeping folks informed about delays or what is going on. We have been sitting in the CT room for an hour with no one telling us what the delay was. The off going CT tech stopped by to let us know but no one else in this hour.

Dr. Kelli Young and RN Kerry have me revising this review due to the great care in the ER on the follow up from the CT scan. They were very patient and attentive with mom- explaining everything they were doing.

Katie Osborne
Katie Osborne

5 out of 5 stars

posted 2 months ago

My experience with this location had been an on going experience since April. I had gallbladder stones that would put me in the hospital every few weeks and every time I was there the staff was pleasant, there were rarely cleanliness issues, and they all seemed to actually care about me and my issues. I was admitted Saturday night and had my gallbladder removed Sunday after another severe episode, I was scheduled to have it removed 8/20 so we had to push it up. Dr Thomas was the BEST person I could have asked for to work on me, he explained everything to my husband and I before doing anything and made sure we were comfortable with the plan before proceeding, and the nurses in the 5th floor were a godsend!! Shout out to my scrubbed angels Nicole and Bev, these woman are exactly who you want taking care of you or your family in they're time of need. They treated me like a person and not just another name on a clip board. Dr Thomas, Bev and Nicole are perfect for their jobs. I hope they are recognized for the outstanding care and compassion they gave me. Not only did they treat me like I matter, they treated me husband like he was important too. They made sure he was comfortable sleeping in the chair/bed they have in the rooms, even let him stay in the room and sleep while I was in surgery. These women made it hard to leave yesterday when i was discharged. Thank you ALL on the 5th floor at Roper, and another shout out to nurse Brandon in the ER! He remembered me from my previous visits and seemed truly concerned with my situation. Never had a bad experience here.

Taija Howard
Taija Howard

1 out of 5 stars

posted 7 months ago

My review is for the doctors cause I’m highly disappointed!! My husband was standing on the side of the bed kind of rocking back and fourth in pain and I see the doctor just standing outside of the exam room peeping through the door just watching my husband I said are you the doctor?? (This isn’t our first time dealing with his nasty ass attitude)He said yeah, I asked him why you just standing there with a smirk watching him and how long was you standing there not helping. His response was “really, he’s in pain, people don’t usually dance around when there in pain” (you can’t tell someone how to deal with pain and you shouldn’t judge them on how they deal with pain) he also tried to say that my husband is addicted to morphine. But mind you he doesn’t even get morphine and why out the blue are you saying that he is an addict? It seems like he don’t believe that he’s really sick or something but he has test results and endoscopy pics showing that something really is wrong with him. I just don’t understand how a doctor could care that less of a patient. It was just a terrible upsetting experience. I wish I could remember the “doctors” name. So to MANAGEMENT Nobody wants to deal with a nasty attitude while there sick or have the person that’s suppose to help them get better just stand and watch them in pain with a smirk on his face... if you want positive feedback get a staff with a positive attitude

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