Bon Secours-St Francis Xavier Hospital

Address

2095 HENRY TECKLENBURG DRIVE, CHARLESTON, SC 29414 USA

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Phone

(843) 402-1000
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Emergency service available

2095 HENRY TECKLENBURG DRIVE, CHARLESTON, SC 29414 USA

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Consumer feedback about Bon Secours-St Francis Xavier Hospital

Paddy Scott
Paddy Scott

1 out of 5 stars

posted 1 month ago

In ER 01/01 2019
possible urinary tract infection
E.R personnel wonderful Really great
Gave number to call for results as we live out of town.
Connected to Medical Records which gave incredible obstacles to get results. WHICH we still have not received!! Very rude
My husband is a physician and is incredulous as to the lack of empathy and patient consideration.
As we are part time residents of the area we will definitely consider alternatives for future health care and freely offer our opinion to our neighbor on Johns Island

Danielle Horstmann
Danielle Horstmann

3 out of 5 stars

posted 5 days ago

We recently used St. Francis for my husband who had to have an appendectomy. I was pleased with the time it took to admit him and get him a room. I was very pleased and comfortable with his Doctor. He, as the patient, had some issues with the staff. He felt as if some of the staff were not as attentive as he thought they should have been. I was unable to stay over night with him to advocate on his behalf and assist but again I think overall, it was a good experience.

Janetta Sheppard
Janetta Sheppard

5 out of 5 stars

posted 1 month ago

Special thanks to all the Doctors, nurses, and nurse technicians, you all have treated me like a star. From the labor and delivery team, to the nurse & techs that take care of you after delivery. You are all amazing. I can't remember everyone's name, but if you worked 12/19/18-12/22/18 you probably crossed my path. I am forever grateful,
Thanks. Keep up the great work!
Love ,
Janetta Sheppard

Tim Cummings
Tim Cummings

1 out of 5 stars

posted 2 weeks ago

The Doctors and Nurses are fantastic and give outstanding care. The front office personnel in the Doctors offices are incompetent uniformed and cannot get it right. The are rude, will not return calls, cut you off while speaking to them. There is one thing they don’t get wrong no matter what, that is insurance information and copay. After over 30 years of being a patient of St. Francis I am leaving to find another healthcare provider. It’s sad that you have to leave your family Doctor due to poor unqualified personnel.

kijuan edwards
kijuan edwards

1 out of 5 stars

posted 2 days ago

If I could give less then one star I most certainly would. This is my 3rd beyond terrible experience with this inconsiderate staff. My husband has severe gastritis, when he has flare ups, His GI always instructs him to go to the hospital for relief because they cant give IV in the doctors office. Well his way of coping with pain is moving around and yes, sometimes he may holler out because of the pain. and the staff cant stand that, they gather at the door laughing and shaking there head saying they never seen no one act like that, but who are they to tell someone how to deal with pain. They try to give him schizophrenia medicine to calm him down, however it has a reverse effect on him and make him crazy, so since he denies that drug they automatically say" (why are they giving psyc meds for gastritis smh)well idk what to do to help him" as if they didn't go to school to help people with medical emergencies. The Doctors and nurses have no sense of compassion towards their pt's The security guards act more concern then the doc and nurses. It's really frustrating and I am just sick of this hospital and this will be the last time we give them the opportunity to treat us as if we are less than. Head nurse name is Kelly she ripped the IV out his arm because she was tired of him yelling so we said we would just go find help some other place with people who will actually take time with him and care. Honestly we get judged as soon as we walk in the door because we are a young black couple and they automatically think it's drugs smh when he has endoscopy pictures to prove that he has gastritis, and honestly it shouldn't have to be proven my husband was having a medical emergency and nobody at that hospital cared! I'm going through nursing school myself, idk how those nurses and doctors even got the job with their attitudes. I believe Kelly was the same one to rip the IV out once he denied the medicine he is allergic to, so it does me no good to call her. I've made complaints before and its still the same behavior, hence why y'all have 3 stars, and steady declining.

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