Visiting my family was a much different experience than in the past. I used to come to Lee Memorial, now Borgess Lee in the past and swore I would never go back. My father came in through the ER and I wanted him to go somewhere else. However, much to my surprise, the care from the ER to the hospital stay was WONDERFUL. I was impressed with both the knowledge, staff and overall care. Everything was explained to me and my family and I know my father appreciated it very much. During this hard time it's good to know there are such people -who got your back. Much different than the previous hospital. Whatever you are doing keep it up! I want to stay in my community, but before I wouldn't have and now ABSOLUTELY.
I don't usually rate anyone, but this is totally different than what I experienced before, so I HAD to write.
Thank you for being the local hospital we NEED.
Lastly, I can absolutely understand the ratings from previous patients PRIOR to THIS year, but not now... Whatever their issues are their comments don't fit AT ALL with my experience. Hope this helps and changes your thoughts on our local hospital.