This review is about the ER. On this last new years eve our little one year old slipped on the bathroom rug and hit his head on the tub pretty hard and got a good sized cut. As first time parents it was pretty scary and stressful to have a baby screaming with an open wound and blood coming out. My parents took us to the hospital and needless to say my wife was feeling pretty bad about our little guy. We went to the ER and my wife spoke to the nurse at the reception desk. Instead of getting our insurance info and all that as soon as possible the nurse, an older and unfriendly woman, put on her life coach shoes and asked questions like what was our kid doing up so late and why didn't my wife love her baby. A baby learning to walk can slip and hit their head on anything anytime of day. She said much more than that and by the time my wife and child went back to be seen by the doctors she felt horrible. That nurse should have done her job instead of prying into our lives making a bad situation worse. The doctors were very friendly and helpful though and were grateful for their help, but because of the emotional abuse my wife went through at the ER desk we won't go back to this hospital.
We recently had to go to the Mesquite Hospital for a similar accident and because of our positive experience there I thought I'd write this review about our contrasting experience at the BC hospital. The nurses at the Mesquite hospital were very friendly and understanding, not judgmental. It's nice to have a hospital that doesn't assume you're terrible parents.
