Boulder City Hospital
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feedback about Boulder City Hospital
Stitched me up just fine. Staff is wonderful. Also, the gift shop is a hidden gem. They have beautiful things, prices great and staff is wonderful. I try to go to the gift shop once a month. All proceeds go directly to the hospital. I've found many gifts in here for others and some for me too🤗😋
This review is about the ER. On this last new years eve our little one year old slipped on the bathroom rug and hit his head on the tub pretty hard and got a good sized cut. As first time parents it was pretty scary and stressful to have a baby screaming with an open wound and blood coming out. My parents took us to the hospital and needless to say my wife was feeling pretty bad about our little guy. We went to the ER and my wife spoke to the nurse at the reception desk. Instead of getting our insurance info and all that as soon as possible the nurse, an older and unfriendly woman, put on her life coach shoes and asked questions like what was our kid doing up so late and why didn't my wife love her baby. A baby learning to walk can slip and hit their head on anything anytime of day. She said much more than that and by the time my wife and child went back to be seen by the doctors she felt horrible. That nurse should have done her job instead of prying into our lives making a bad situation worse. The doctors were very friendly and helpful though and were grateful for their help, but because of the emotional abuse my wife went through at the ER desk we won't go back to this hospital.
We recently had to go to the Mesquite Hospital for a similar accident and because of our positive experience there I thought I'd write this review about our contrasting experience at the BC hospital. The nurses at the Mesquite hospital were very friendly and understanding, not judgmental. It's nice to have a hospital that doesn't assume you're terrible parents.
For my vacation, I went to see my friend who lives in Las Vegas this past August. On August 26, 2018 I visited this hospital's emergency room late at night for a minor but painful finger infection on my right hand. We were returning from a Lake Mead dinner trip and I thought it would be faster, and even less expensive, to be seen at Bounder City Hospital than one in Las Vegas. This was such a mistake! I spent about 37 minutes in the emergency room where everyone was very nice and polite. I have no complaints about the staff or the doctor. This is why I gave them a 2 star rating and not a 1 star. After the doctor spent about 5 minutes simply looking at my finger she told me to continue to soak it, no need to open it up (at the time there was no fluid build up) and that she would write an antibiotic prescription. So far everything was great. When it was time to check out, I asked how much it would be. I assumed it would be no more than $500. They charged me $1121.00!!!!!!! I COULD NOT BELIEVE IT!!!! I was not the only one looking surprised but I will not mention who else because he/she is staff. Did I mention that I am uninsured? I do belong to a program that reimburses a portion of the fee but from them I will only receive $50.00. When I told my friends in the waiting area they immediately felt I was "ripped off."
Upon my return home I had to go to an Urgent Care in Orlando. While there I was asked about previous treatment and so I told some of the medical staff about my bill from Boulder City Hospital. I wanted to get opinions of professionals. Everyone looked at me like I was crazy in disbelief of the outrageous amount. Everyone I have spoken to (medical and lay) agrees that the amount is insane for the injury, time and care I received. The Urgent Care doctor had to lance/cut my finger to drain it and only charged me $82.00!!!!!! Everyone knows Urgent Cares are high but after hearing my story and seeing my paperwork from Boulder City he had mercy on me thank God.
I've called the billing department and was told it would be reviewed (this was a very nice lady I spoke to). I had to call back and so I asked for an itemization of my charges (this was a very crass lady) but to date have not gotten anything. Perhaps it's on the way since it's only been 9 days??? I am writing the CEO and the CFO about this ridiculous charge and will make a formal complaint with the Nevada State Board of Medical Examiners if they are not willing to reduce this charge. If you are visiting Las Vegas or Boulder City do not go to their hospital unless money is no issue or it is a dire emergency. One would do better just going to a Vegas or Clark County hospital and waiting one's turn; you will probably pay less money.
Update, it's 9/18/18 I still haven't received an itemized bill.
Is this the same hospital that has bees around since 1965. Just curious becuase if it is i was born there 53 years ago this month. Never been there since then. Was looking on google maps and saw it and was just wondering if this is where it was.
Nice ER experience.