I have been there twice in 2017.
Once with a head wound. The receptionist was on her cell phone and never looked up at me, fill out the form have a seat. I sat for well over an hour and was never seen. No one else was in the waiting room the whole time. I was just ignored. No ice, no cloth for the blood, Nothing. My GP's were appalled that I was never seen. I spent months with constant vertigo. Months after the accident, I was finally able to get to see a Neurologist.
Second time I went in. 911 had called ahead. I had cut my knee open severely. My daughter took me to that hospital. I checked in, by this time the packs that the 911 people put on me had been very bled through and was now leaving puddles where I walked. The rude receptionist was so busy in her conversation she wouldn't listen to me...fill this out go have a seat. I tried to tell her surgery was expecting me. She wouldn't listen. So like a good sheep I went and sat. There was an older lady and she said " honey, you're bleeding." I said "yeah, I know and their going to let me bleed to death." She saw the person having the conversation with the receptionist, walking away from the receptionist. She got his attention. He was a surgeon. He handed me a washcloth. Someone from behind that secret door came out. She cleaned me up and I showed her a picture of what was under all the packing, her face turned white, she took my phone and showed them I guess to someone rather important. I was taken back immediately. However and this still stumps me and my GP's, I was stapled together and sent home. No surgery.
I will NEVER go back to the place where the receptionist is so inattentive and uncaring. She always talking to someone other than the client. She needs to do her job and it should be more about looking her clients in the eye and paying attention to what's in front of her.