Carilion New River Valley Medical Center

I was scheduled for a heart cath on Wednesday at 9 am. I do not like any Carilion emergency room, Ive had experiences at both but this last one was a real doozy, I ended up in the emergency room the night before because I was told to take two steriods and 8 75 mg pills of plavix, half hour later I couldnt breathe terrible pain on my whole left side, I called the hospital for the cardiologist on call and he told me to come to the er and I would just stay all night til the procedure. I came to the er and of course i signed in and was taken straight back, Put and Iv in my arm but wasnt hooked up to anything. Did a ekg and was hooked up to a monitor, the nurse who tried to put the iv in was rude she tried twice but blew the vein both times so she got someone else finally and he did it just fine. My oxygen was only like 87 I wasnt getting much oxygen and someone else asked if i should be getting oxygen because mine was really low and the other nurse said she would go ask, so the male nurse came back in and hooked me up to oxygen. Someone else came in and did an ekg and it wasnt normal but that really didnt alarm the staff. I was in the emergency room for 4 hours just laying there. I finally saw a doctor 3 hours later because I wanted to leave they werent doing anything for me, I would go to the bath room by this time i was fed up, and you have to walk by the nurses station, all the nurses were at the station one was play suduku on the computer another was doing something else on another computer and the rest were on their smart phones. All the while patients were in their rooms just laying there and sleeping or just looked dejected. One nurse i think she just came in on her shift came to see if i needed anything this was about 3 hours later and I told her no I was leaving that I felt i would be better off at home and I would come in at 9 for the heart cath. I was taking all those little leads that they monitor your heart with. The doctor talked me in to staying and i did wish i hadnt but I did. Never again no more carillion for me emergency or procedures or surgeries, I would have done better if i had never went to that er.

WORST ER. I went when I got a mechanical pencil stuck in my foot. I mask pain quite well, but I told them it was an 8/9 (because it was). I was waiting 3 hours, told them mulitple times I was losing feeling in my toes, feet and then my leg, they did not care. I will say that two people came in with seizures, but that does not excuse the almost 4 hour wait when that was after 2 hours of waiting. By the time i got back, AFTER my mother called from 4 hours away and threatened to speak to the head of the hospital (she is quite scary when angry), i legitmately could not move my toes and barely could move my foot. Everyone AFTER the ER was amazing and so nice. Unless you have a life threatening emergency, i recommend driving to another ER.

Horrible experience in the ER. The triage nurse Amanda was so rude. If you really hate your job that much then you should leave because obviously your not very good at it in the first place.

I was admitted to CCU for a few days about a month ago. I have to say that no medical admission is ever a joy. The ladies who tended to my needs in this department were nothing short of fabulous. Such a joy. Thank you for all of the smiling faces, friendly natures and the understanding that you gave me while I was there. May God richly bless you all! The names Mary, Maggie and Makelia come to mind. Ladies, THANK YOU, from the bottom of my heart! I can't say it enough.

I came to the emergency department because of a back injury. I am a chronic pain patient, because of severe nerve radiculopathy, and I am permanently disabled. I take no opioid medications for therapy, and I only take them when I am moderately to severely injured. Everyone, except the physician's assistant, Jana K. Little P.A., was very respectful to me. Without any sort of medication, I had to lay on a metal x-ray table for several awkward and highly painful poses. Because of the 9/10 pain, several people had to lift me onto a stretcher, in which they wheeled me out into the hallway, rolled on my left side, ignoring my request for my support person, and I stared at a wall, unattended, for an hour, before getting a room. The pain became a 12/10, so I had my wife ask the nurse at the station for something to bite down on, so my teeth did not shatter. She handed my wife a rag, and said "this is the best I can do." The Physician's assistant, who probably did not counsel with the physician on staff, wanted to send me packing with a dose of Norco. I kindly refused the medications, for the reason that an opioid was not going to help nerve pain. Having been treated there before, for a lesser problem, The nurse grimaced with extreme discomfort, as I sat in my wheelchair, biting down on a non-sterile rag, and screaming with tears in my eyes. I almost was not able to get into my vehicle. Now, I am having problems again with medical Post-Traumatic Stress Disorder. The nurse looked like she was going to cry, because she knew that everything was wrong, and that the Physician Assistant did nothing to ease my suffering. Despite my pain, I felt bad for her, and I gave her a thumbs up in a vain effort to make her feel better. I am rating this experience two stars, because it was just the Physician Assistant, Jana Little, that dropped the ball. Everyone else treated me with dignity and respect.