Carilion Roanoke Memorial Hospital
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feedback about Carilion Roanoke Memorial Hospital
I was transported there by EMS after a fall which resulted in a broken noise and lost tooth. The ER doctors, nurses and staff were amazing. Best hospital experience ever (if that’s a thing). Later, I met with one of the staff dentists and again had a great experience. Lastly, when I needed to get copies of my medical records to take with me the staff was so accommodating. I very much like the fact that it is a teaching hospital, which I think improves the medical care.
Awful experience in the emergency room on 8/4/2019. I cut myself fairly deep slicing chicken and when into the ER. Someone took my vitals, another person asked if I could be pregnant or have flu like symptoms, all understandable questions. However, not once did someone look at my injury, even though it was actively bleeding. I sat in the waiting room for almost three hours and left to just buy steri-strips and hope for the best.
Former employee: I was once forced to neglect care to a patient asking for it, who needed more than one person to safely care for him, for a very long time, and then was written up for being mad about it to protect the people refusing to help.
Patients repeatedly forced to lay in their own diarrhea because aides couldn't be bothered to check on the call light.
Nurses constantly going off the unit for very long periods of time without getting coverage for their patients, leaving them without a nurse.
Monitor tech making fun of patients on the intercom system with them.
If you have the choice, use Lewis Gale
Let’s talk about the ER at this hospital. This was an extremely unpleasant experience. Disheveled nurses in ill fitting scrubs, and yes, they were complete with stains. And does HIPPA not apply here? I witnessed multiple occasions where patients were identified by name and given medication I’m sure they would have rather had in private. Doctors without lab coats. ID badges not visible. Police everywhere to wrangle the inmates. Seriously, do you not have another area for them since the already disgusting waiting area is bad enough for sick patients? If this is the regions only Level 1 Trauma Center, Roanoke is worse off than I thought.
While on vacation, my daughter injured her back after a fall. We were transferred there from Stonewall Jackson Hospital. All of the staff, doctors, transport team were top notch and very impressive. They all had a sense of urgency and compassion. THANK YOU from all of us to all of you. I wish we had this kind of care at our home.