Carilion Roanoke Memorial Hospital
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feedback about Carilion Roanoke Memorial Hospital
A family member of mine was in ICU and everyone from the Chaplain to the Doctor were SUPER respectful and EXTREMELY understanding. They made the family and I comfortable, and more importantly the patient. There was one doctor/nurse that stood out tho. He was very friendly and did everything he could to make my relative comfortable. He went above and beyond.
I've only been in Roanoke for one week. Unfortunately I had to visit this ER. Everyone here, from check in to ultrasound tech, was super friendly. I feel all the staff members I encountered were very professional, and worked in a very timely manor. I even received condolences and "feel betters" from a few❤. However I was a bit confused by ER parking. It's a very small area. I parked in an area I can only assume is the main parking area. I hope there are future plans for better and convenient ER parking. I had to walk up that dang hill!
I visited a friend in the pediatric unit and they were very well staffed there. Very nice and clean. I had to go super late and they were very friendly about it.
The hospital itself is clean and the majority of staff are great. As far as the emergency department though, the staff, especially the doctors, are seriously lacking in bedside manner and even professionalism. I realize this is probably the most stressful part of the hospital, but with that said, I've had many experiences in the Lewis Gale E.R, and their staff manage to keep it together much better. They are friendly and helpful, and most of all, kind. Roanoke Memorial is greatly lacking when it comes to this in their E.R. If I could rate the E.R. alone, they'd get one star. I never had any of these same problems when I was in their cardiac care unit, or maternity unit, or for my other visits for tests and such. It's just something about how the E.R. is managed I suppose.
My father in law came in after being in severe pain, having his heart racing, his side swollen, nausea, etc and was sent home and told nothing was wrong. Despite being told to come back if he experienced the same symptoms he is already experiencing! Something is wrong and they couldn't be bothered to take the time to figure out what, I will definitely be looking into reporting them for the way he has been treated and find somewhere that cares enough to figure out what is going on.