Castle Medical Center
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I had a great experience at Castle, I broke my ankle on my first day in Oahu, everyone from the receptionist, to the nurses, x-ray tech, tech that did my splint and of course the doctor were fantastic. Very professional, extremely nice and I was in and out of there in under 2 hrs having been attended for my problem in the best way possible. Great care, wonderful professionals.
6 hours to get my son stitches after splitting his face open in a nasty fall, empty rooms and staff seemingly lounging around. I'm furious, if negative ratings were possible I'd throw the book at them. Disorganized and unable to complete simple procedures in a timely manner. I will happily drive my injured, sick, bleeding or barfing family members to kapiolani from now on. Shame on you Castle.
Heartless and careless. These are just a couple words I will now use to describe your hellish ER staff.
It seems one needs to be bleeding from several orifices in order to receive DECENT medical attention.
You "look" fine? Then Castle's ER staff will write you off as just another person wasting their time with an imaginary ailment.
Less than two weeks ago the doctors, nurses, and aides in Castle's ER - FAILED MY PARENTS. I truly think that they do not care, because it's just another body passing through, and no longer their "problem".
If you absolutely must go to Castle ER - be very, very careful and watchful for yourself and your loved ones because they are heartless and careless here.
I had to go into ER last Tuesday early morning. I ended up having to get surgery to remove an inflamed appendix.
From the moment I arrived, I was treated very professionally, with compassion, and great care. The staff, nurses, doctors, everyone I met was friendly and attentive.
They very efficient in getting my necessary tests and reaching a diagnosis, responding to my requests for anything, and putting me at ease prior to surgery.
I can't say enough great things about this hospital, especially the ER staff. Even the volunteer who wheeled me out to meet my wife who picked me up was awesome, smiling, super friendly. 2 Thumbs Up, keep up the awesome work you guys!!!!
Many thanks to the doctors and staff for the excellent care they afforded me.
They were both professional and considerate. Answered all my questions, and went the extra mile.