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feedback about Centerpoint Medical Center
I recently spent a total of 5 days including 2 in ICU. I had 9 different nurses, 4 different rooms. My care was excellent! Nurses were concerned, kind ,caring & attentive. All physicians & PA's keep me informed & answered all concerns in a timely manner. I was impressed!
Most horrible experience ever. Taken from ambulance bay to a hallway. Waited there for a couple of hours to be stayed. Then back to the hallway. Never was in a room, never saw a nurse or doctor. Begged for any kind of pain relief. Finally after several hours I was taken to an office (looked like a closet), told my foot/ankle was not showing a break at this time and released. Never will I go back nor will I recommend this facility. I will refuse if in an ambulance again.
It is clear that the staff at Centerpoint is doing all they can to ensure not only great care of out-patients, but diligence in confirming that expectations were met after-the-fact. I can heartily recommend this team of professionals for not only day-of-treatment quality care, but also world-class customer care post-procedure.
I was at Centerpoint recently for chest pain. Was admitted for 3 days. Started having more issues when the nurse came in with discharge papers. I let her know what was going on. She said if it continues to be seen again. Never contacting the Dr to see what they wanted to do. When I asked questions she just told me I may want to go to a different ER because she didn't think the Dr would do anything different. I was floored. This is my heart!! Her name was Felicia So sad that all of my Drs are affiliated with Centerpoint then to be told to go somewhere else without even talking to the Dr. Wow!!
My mammogram appointment was scheduled for 9:30 on Dec. 26th. I checked in for my appointment at 9. I didn’t get called back for my mammogram until after 10. Not once did any staff reach out to me and apologize for the wait or let myself or anyone else know why they were so far behind. I think common courtesy would’ve gone a long way with the receptionist. The Radiology tech was very courteous.