Children's Hospital of Philadelphia

Address

34TH ST & CIVIC CENTER BLVD, PHILADELPHIA, PA 19104 USA

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Phone

(215) 590-3745
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34TH ST & CIVIC CENTER BLVD, PHILADELPHIA, PA 19104 USA

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Consumer feedback about Children's Hospital of Philadelphia

Michael Michnya
Michael Michnya

2 out of 5 stars

posted 1 month ago

Six receptionist stations staffed by one receptionist for a busy department on a Monday afternoon. The check in kiosk directed me to the receptionist part way through. She was busy with another family, "Have a seat and I'll get to you as soon as I can. "

We waited more than an hour. Apparently the check in kiosk doesn't connect to the receptionist work station because nothing alerted her that we were waiting because she completely forgot about us. During that time, she walked past us three times, then checked in another patient who arrived after us. She was very apologetic and i overheard her explain how busy they were ("another crazy Monday").

I waited until i saw her on the phone, went over and sat down. "Are you ready for us now?" I asked. Know what she said?

""Have a seat and I'll get to you as soon as I can. "

I reminded her that that was what she told me an hour earlier. She was apologetic, but asked "Did I not see you?" I wanted to say ,"b****, you walked past us three times!" But i was polite. "Ma'am, i don't know what you saw. But we've been waiting an hour for you to get to us."

You can bet the billing department is fully staffed. And the insurance company is doing alright.

Emily Haggerty
Emily Haggerty

5 out of 5 stars

posted 2 weeks ago

This is the BEST hospital in the WORLD, I have been going here for 22 years , and have had over 20 surgeries here! I wouldn’t pick anywhere else to go, I rather wait 6 hours here see a doctor than 1 hour at a local hospital. This hospital deserves more than 5 stars!! Anyone who complains about the wait here should rethink their decisions about going to a different hospital..... if you rather go to a hospital with NO one waiting than come to the best hospital in the world who has a full waiting room than you need to rethink your decision because an empty waiting room compared to a waiting room that is full honestly shows which hospital is better...

Luz M Hanscom
Luz M Hanscom

5 out of 5 stars

posted 3 weeks ago

It was an incredible experience, my daughter had an open heart surgery everything went well she’s doing really well! They’re really nice and friendly the team it was just amazing! God bless you all!

Anntoinette Jones4
Anntoinette Jones4

1 out of 5 stars

posted 1 month ago

Been trying to schedule an appointment for months! First I'm told I can only call on Wednesdays then I'm told to call daily. The receptionist was very rude and told me I need to call earlier and when I asked if I could schedule at a different location she very flatly said " I schedule for all three locations". So of course I call my PCP office for help as we're coming up on the better half of 6 months of trying to get an appointment to just see a doctor and I'm told by the office we just have to keep trying. NO help at all and my child is having problems so don't look surprised when we show up in the ER!!!

Ann Smith
Ann Smith

1 out of 5 stars

posted 4 months ago

When we moved to Philadelphia, we started bringing our child with medical issues to CHOP. We had heard it was one of the best hospitals. After dozens of appointments and tests, and 3 surgeries at CHOP, I can honestly say that it is average at best. In some cases our experiences have been downright awful. There is a handful of doctors and staff members who are fantastic but the majority of doctors and staff members we have dealt with seem like they are mailing it in. A few of the parents of kids on my child’s special needs baseball team feel the same way.