Children's Hospital of Philadelphia

Went to chop on broad st for my 1 year old daughter because she’s been sick for almost a month now with diarrhea and throwing up then to just a fever and now this terrible cough and I’ve been there 3 times in one week trying to get answers and all they tell me just let her get better on her own and they do absolutely nothing. I went to the children’s of hospital of Pennsylvania said the same thing. I express my concerns and still send me home with nothing and no information. I am now at Pennsylvania hospital and soon as they heard her cough said its definitely the croup and gave her a X-ray to make sure nothing else is spreading, gave her needle with medicine to help get rid of the cough sooner and now giving her a breathing treatment.

Six receptionist stations staffed by one receptionist for a busy department on a Monday afternoon. The check in kiosk directed me to the receptionist part way through. She was busy with another family, "Have a seat and I'll get to you as soon as I can. " We waited more than an hour. Apparently the check in kiosk doesn't connect to the receptionist work station because nothing alerted her that we were waiting because she completely forgot about us. During that time, she walked past us three times, then checked in another patient who arrived after us. She was very apologetic and i overheard her explain how busy they were ("another crazy Monday"). I waited until i saw her on the phone, went over and sat down. "Are you ready for us now?" I asked. Know what she said? ""Have a seat and I'll get to you as soon as I can. " I reminded her that that was what she told me an hour earlier. She was apologetic, but asked "Did I not see you?" I wanted to say ,"b****, you walked past us three times!" But i was polite. "Ma'am, i don't know what you saw. But we've been waiting an hour for you to get to us." You can bet the billing department is fully staffed. And the insurance company is doing alright.

This is the BEST hospital in the WORLD, I have been going here for 22 years , and have had over 20 surgeries here! I wouldn’t pick anywhere else to go, I rather wait 6 hours here see a doctor than 1 hour at a local hospital. This hospital deserves more than 5 stars!! Anyone who complains about the wait here should rethink their decisions about going to a different hospital..... if you rather go to a hospital with NO one waiting than come to the best hospital in the world who has a full waiting room than you need to rethink your decision because an empty waiting room compared to a waiting room that is full honestly shows which hospital is better...

It was an incredible experience, my daughter had an open heart surgery everything went well she’s doing really well! They’re really nice and friendly the team it was just amazing! God bless you all!

I don’t like leaving reviews because the experience is different for every person and situation, especially during major life events.... that being said, my family works in healthcare and medical practices and I was not only impressed but awed by the professionalism and experience of every person we dealt with at CHOP. Our child was air lifted here and saved here with open heart surgery. Though the process was difficult and challenging i thank god we had CHOP in our area.