I received a notice from TLRA, the collection agency for St. Michael hospital, and immediately called the patient accounts department because I've been making monthly payments and knew this wasn't right. A month before I received a call from a patient accounts representative and was asked if I could pay $100. per month. I told her I could not (I was already paying $50. per month). When I called the patient accounts department the lady could not tell me why my account was transferred and had no real knowledge of patient accounts at all. I hung up in frustration and called TLRA and got the nicest agent, Shirley, who was helpful and explained in detail what was going on with my account.
Shame on St. Michaels hospital for not doing a better job regarding collections. My insurance paid over $13,000. for my overnight heart procedure and they turn me over to collections for $1000. when there are people who never pay a dime because they have no insurance at all. Not fair. The one star is for Shirley at TLRA, not for anyone associated with St. Michaels hospital in Texarkana.