Clara Maass Medical Center

Had HORRIBLE nurses when I went into labor, as a first time mom they should of been more helpful and understanding. But I do give credit to the wonderful nurses I had after I gave birth, they were extremely caring and friendly. Plus they use old stiff blankets / baby clothes !!!!! Wish you guys could feel those blankets they dare use to wrap babies.

My 98 yr old grandmother fractured a vertebrae in her back. Naturally the ER had a long wait time, which was completely understood by my mom who took her in (being I am a nurse too and she knows how the system works). According to my mom everyone was super friendly and explained everything clearly. I spent ALL day with my grandma yesterday waiting to be discharged. First thing my grandma says to me is how much she likes everyone hear (she's NEVER said that at any other hospital). Two different gentleman passed by her room over the last two days to drop her off a stuffed animal as a get well gesture. The nurse, Steven, was incredible. We needed transportation help to get back hone in her condition so he called the company, and called and called again when they didn't show up at the scheduled times. A new company should really be considered. If I remembered their name they would have a horrible review, but I understand the hospital is not at fault for this. Steven updated me as best he could and made sure grandma and I were always comfortable. I don't remember the names of the 2 female nurses that stopped in to check on her and give her hugs. The doctors too were very nice and answered all my questions. Every was very professional and polite. I am so grateful to all the staff that helped make this such a good experience for my family. Thank you!

I called the Radiology Department and Nuclear Medicine Departments to make several appointments for my mom. The staff was so thoughtful and considerate for taking the time to schedule all of my mom's appointments on the same day and within 30 minutes, which will make our visit to Clara Maass so convenient. Thank you, Clara Maass for always keeping the patient in mind.

Understand that I have had work done at Clara Maass and very happy still kicking. Went for blood work . 5 Franklin . Basement office my lord the staff were great but the office had dust cobwebs hanging dirty old floors. Needs big time paint job with some updating . Not the third world Appearance it has now . It’s like the unwanted stepchild down in the basement. God this is attached to Clara Maass hospital where’s the pride. It’s not Acceptable. Like the person in charge isn’t in charge or that area would not look like it does.

I went to the emergency department because I was having a hard time breathing. I didn’t wait to long before they took me back to fast track and put me in a chair. It was very crowded and not much room. The nurse was very kind and kept apologizing for the wait and assured me that she will be with me soon. She gave me a ice pack and put a blanket over my shoulder. I have been to Clara many times because I live near by but even though it was crowded she acknowledged I was there waiting. When I was ready for discharge she told me about a survey I will get and said my experience and treatment is important to her and asked me to respond. I’m still waiting for it! I asked her who I can contact about my care and she gave me a card with the directors information and she put her name on the back. Debra Gutierrez. She was incredibly attentive considering and caring.