Coatesville Va Medical Center
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feedback about Coatesville Va Medical Center
Best VA I have ever been at. Staff goes out of their way to help in anyway!
I have never had a problem they wouldn't help me with. I have heard Veterans complain that they are slow but please try to understand that they have a great number of Veterans to care for. The staff at the VA are great.
As a veteran, I count on receiving excellent medical care. In my estimation, this hospital is staffed with some of the best health care professionals in the country. The Coatesville VA offers programs unheard of in the private sector, giving veterans the opportunity to change their lives and the lives of their families for the better.
I chose three stars based on:
If I was rating the primary care unit, audiology and pharmacy they are clearly a 5 star operation.
However, the specialties group I would rate as 1 star. This is due to attitude and responsiveness.
My husband was seeing his doctor after getting chemicals in his eye at work, and I was in the waiting area where I was specifically asked to wait with my children, ages 2 year old and 10 months old. I brought a portable DVD player to keep them entertained and quiet. My son was laughing, albeit a bit loudly, at Tom and Jerry. No more than 20 seconds later a nurse came out of the room adjacent to the waiting area and asked me to remove my children to a different waiting area because they were too loud and disruptive and that the staff was trying to see patients and my children were disturbing all of them in the entire hallway. I have never been so embarrassed and aggravated in my life. My kids are normally extremely well behaved and the only disruption they were causing was laughter. This could have been handled completely differently and with much more decorum. I would have expected this anywhere else but here at the VA.